Tonya Burcham
Linton,IN
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible and professional willing to go the extra mile to help patients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist /Lead Scheduling Coordinator
Dr. Scott Powers Family & Implant Dentistry
08.2012 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry & updated records for all new and existing patients.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved patient's problems and complaints.
- Reduced staff overtime hours by optimizing the scheduling system and minimizing coverage gaps.
- Worked with manager and supervisor to plan and coordinate production schedules.
Food Service Worker
Goosepond Pizza
06.2010 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Processed customer payments and balanced cash drawers.
High School Teacher
Blessed Hope Baptist School
08.2006 - 05.2009
- Created and maintained safe and orderly classroom environment conducive to learning.
Education
Bachelor of Science - Secondary Education
Hyles Anderson College
Crown Point05.1993
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Scheduling appointments
- Supply Ordering
- Payment Processing
- Microsoft Word
- Punctual and Reliable
- Office Organization
- Front Office Management
Timeline
Front Desk Receptionist /Lead Scheduling Coordinator
Dr. Scott Powers Family & Implant Dentistry
08.2012 - Current
Food Service Worker
Goosepond Pizza
06.2010 - Current
High School Teacher
Blessed Hope Baptist School
08.2006 - 05.2009
Bachelor of Science - Secondary Education
Hyles Anderson College
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