Maria Laura Medina
Orlando,FL
Summary
Proactive management professional offering excellent team building and leadership skills demonstrated over a strong retail career. Direct floor operations with proven revenue building and customer service skills. Advanced expertise in product or service sales strategies and trends. Excellent team leader and complex problem-solver with an analytical and adaptable approach. Results-focused supervisor with a successful background leading talented sales personnel, engaging staff by discussing sales performance, maintaining accountability, and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Additionally, experienced in front desk management and call center scheduling at a busy neurological clinic, ensuring efficient patient communications and smooth operational flow.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/ Call Center Scheduling
Neurological Health Associates, LLC
Orlando, FL
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Floor Manager
Ted Baker London
11.2022 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 5 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed detailed plans based on broad guidance and direction.
- Experience in creating and designing visuals in a retail environment, enhancing store presentation and elevating aesthetic standards to attract and engage customers.
Assistant Manager
Clarks Bostonian Outlet
11.2020 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Key Holder Supervisor
Rouge Beauty & Fragrance
04.2019 - 01.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
Ximi Vogue
Sales/ Key Holder
06.2020 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Sales Associate
Mimmic Fashion Jewelry
01.2020 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Stock Associate
PUMA
09.2019 - 12.2019
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Education
Bachelor Of Science -
República De Venezuela
Valera, Trujillo07.2017
Skills
- Employee Management
- Customer Relations
- POS Systems
- Policy Enforcement
- Store maintenance
- Operations Management
- Stock management
- Health and safety
- Scheduling and Planning
- Team training and development
- Inventory Management
- Sales Development
- Department management
- Promotions and Events
- Sales Training
- Customer Service
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Customer Relationship Management
- Team Leadership
- Goal Setting
- Problem Resolution
- Staff Development
- Computer Skills
- Team Development
- Documentation And Reporting
- Project Planning
- Business Planning
- Business Analysis and Reporting
- Proficient in Microsoft Excel, eClinicalWorks, Microsoft Word, and all other Microsoft applications
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Full Professional
Timeline
Front Desk Receptionist/ Call Center Scheduling
Neurological Health Associates, LLC
05.2024 - Current
Floor Manager
Ted Baker London
11.2022 - Current
Assistant Manager
Clarks Bostonian Outlet
11.2020 - 11.2022
Ximi Vogue
Sales/ Key Holder
06.2020 - 11.2020
Sales Associate
Mimmic Fashion Jewelry
01.2020 - 03.2020
Stock Associate
PUMA
09.2019 - 12.2019
Key Holder Supervisor
Rouge Beauty & Fragrance
04.2019 - 01.2021
Bachelor Of Science -
República De Venezuela