Monnine Spellman

• Greeted visitors and clients, ensuring a welcoming atmosphere and efficient check-in process.
• Managed multi-line phone system, directing calls to appropriate personnel promptly.
• Managed front desk operations, greeting visitors and directing inquiries to appropriate departments
• Assisted in creating a welcoming environment through professional communication and customer service skills.
• Greeted incoming visitors and customers professionally and provided friendly,
• knowledgeable assistance.

• Made the residents appointments for Dr's & transportation to their appointments. I also created a system for them to remember their appointments & the info they needed for their transport.
• Solved any issue if they came up
• I dealt with caregivers, residents, nurses, med techs, Insurance companies,
• I worked closely with the director of Nursing & the Director of Aviata
• I dealt with the residents & there problems listened to them & helped them solve them if I could.
• I also dealt with the residents family members, caregivers,guardians & case workers.
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• Managed front desk operations, ensuring seamless visitor experiences and efficient appointment scheduling.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Maintained visitor log for entering and leaving facility for security purposes.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

, I had a brain aneurism with debilitating head aches which kept me disabled for this whole time period.

In 2022 I started getting less severe headaches although still occasionly bad ones to. I wanted so much to go back to work I applied for a receptionist job at Beneva Lakes in Sarasota & got the job.

I was soon doing much more than a receptionist including making appointments for the residents Dr's & transportation & many other duties not related to the receptionist job.

I was soon

Keep the patrons engaged & drinking

Make sure everyone in the bar has a drink when they are ready for a refill.

Stock the bar when needed with liquor, beer & wine

Make sure to keep all patrons are having a great time.

As head Bartender I would make schedules for all of the bartenders

Make sure the shifts all had the proper banks for the day or night

When Bartender I always cater to the crowd & make sure they have a drink in their hand

Keep the bartop clean & free of any debris.

Work hard to please the patrons & again make sure they all have a drink. That's how the business stays afloat & how I make money.

I always try to make customers comfortable & I try to introduce people that don't know each other so they meet new people.

I did all the paperwork for my boss & 6 other brokers & salesmen.

Put in trades on the trading floor when they were to busy.

Organized the office, working with 7 men could get very messy.

Help sell cosmetics to wholesale clients.

Also sold cosmetics in the store to walk ins.

Did inventory of all store stock.

Cleaned up the sales floor area to make it always neat for our customers