Luzyenci Rodriguez
Mira Contractors, Inc.
McKinney,TX
20
years of professional experience
Hard working, caring, and dedicated professional with 15+ years management and customer service experience. Excited about the prospect of working with a company to pursue a highly rewarding career where I can utilize my skills for organizational growth.
Work History
Office Manager
17 Years 7 Months- Provide exceptional customer service when addressing builders and clients inquiries or concerns via phone calls, texts, or email correspondence.
- Prepare bid proposals, draw schedules, and invoices for each project and communicate with builders to ensure each project goes smoothing and in a timely manner.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Composed weekly profit and lose reports.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by collecting and reviewing timesheet, calculating, and entering data.
- Generated paper checks for employees to complete payroll distribution.
Dental Front Office Assistant
8 Months- Provided exceptional customer service through a warm and welcoming demeanor and contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process. Helping patients complete medical forms and documentation if necessary and promptly addressing patient inquiries and concerns.
- Verified patient's insurance prior to scheduled appointment.
- Entered new patient registrations or updated returning patients information if needed and scanned identification and insurance cards in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by answering calls/emails quickly and efficiently answering questions about office and services provided, managing appointment scheduling, and confirming appointments in a timely manner.
- Reduced patient wait times with effective communication between front office and back office dental staff for prompt treatment.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Explained pricing details for procedures and services in treatment plans and processed patient referrals and transfer requests if needed.
- Obtained payments from patients and double-checked current information while scheduling follow-up appointments.
- Minimized missed appointments and collections through consistent reminder calls.
- Managed patient complaints empathetically in a quick and professional manner to restore patient confidence and prevent loss of clientele; implementing resolutions in line with office policies.
- Ensured optimal office productivity by maintaining an organized front desk area and collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
Store Manager
2 Years- Started as a CSR and was promoted to Store Manager within the first year of employment where I went on to manage two already established stores and assist company in start up of two additional stores.
- Managed store opening and closing procedures, daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees, and nightly deposits.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees and reduced employee turnover successfully in a fast-paced environment by creating and fostering a positive and supportive work environment by cultivating strong relationships between team members through consistent recognition of individual achievements and outstanding performance.
- Created weekly employee scheduling and tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed customer loan applications and the execution of loans.
- Received monthly payments from customers to refinance or close out their loan.
- Built strong relationships with customers to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Maintained customers records and audited each employee's transactions daily at closing to ensure all transactions were accurate and all policies were followed.
- Addressed customer complaints and problematic customers promptly and professionally by using strong issue resolution and dynamic communication skills to assist lower-level employees in resolving issues to maintain positive relationships with clientele, and maintain excellent customer service.
Education
- Dental Assistant
- Honoree of cum lande
Skills
Office Management
Customer Service
Detail Oriented
Exceptional Clerical Skills
Leadership Skills
Team Player
Self-motivated
Fast Learner
Effective Multitasking
Data Entry
Accounts Payable/ Accounts Receivable
Receiving Payments Via Cash & Card
Payroll
Records Management
Scheduling
Complex Problem Solving
Excellent Phone & In Person Communication
Work From Home & In Office Environment
Proficient In:
Microsoft Office
Quickbooks
Open Dental
Timeline
Dental Front Office Assistant
Bliss Dental
05.2021 - 01.2022Read More
Office Manager
Mira Contractors, Inc.
01.2009 - CurrentRead More
Store Manager
Loan Star Title Loans
02.2007 - 02.2009Read More
ATI Career Training Centers
from Dental Assistant
Read More