Luis Vega-Cruz
Westborough,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Automotive Detail Manager
MVN Detailing
Westborough, MA
05.2020 - 04.2024
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Taught team members how to properly wash, wax and vacuum vehicles.
- Drafted contracts for customers who requested additional services beyond those offered at the shop's basic packages.
- Conducted regular inspections of finished projects to ensure that high standards were met.
- Assisted with marketing efforts to promote the business through various outlets such as social media, radio ads.
- Overseed daily operations of the automotive detailing department including scheduling, budgeting, and customer service.
Store Manager
Chick-fil-A
Westborough, MA
11.2018 - 06.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Analyzed financial data to identify areas of improvement.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
South High School Community
Worcester, MA05-2018
Skills
- Store Leadership
- Team Development
- Friendly And Positive
- Servsafe
- Customer Engagement
- Scheduling
- Quick Learner
- Team Oriented
- Team Player
- Strong Work Ethic
- Fluent In Spanish and English
- Fast And Efficient Worker
- Effective Communication
- Reliable Team Worker
- Efficient Multitasking
Certification
- Servsafe certifcation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Automotive Detail Manager
MVN Detailing
05.2020 - 04.2024
Store Manager
Chick-fil-A
11.2018 - 06.2021
High School Diploma -
South High School Community
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