Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Languages
Quote
Interests
Websites
Accomplishments
Timeline
AssistantManager
Laurie Gibbs

Laurie Gibbs

Customer Service Representative/Data Entry
Sophia,WV

Summary

Client services professional with extensive experience in direct customer engagement. Expertise in product knowledge, service delivery, and market trends. Proven track record of achieving results while upholding ethical standards and fostering customer trust.

Overview

38
38
years of professional experience

Work History

Warehouse Associate - Problem Solve

Amazon.com Services LLC
Norcross, USA
03.2022 - Current
  • Trained and operated within the Problem Solve area to enhance efficiency.
  • Addressed and resolved issues related to approximately 250 products per shift, ensuring operational continuity.
  • Stowed items in robots systematically for pickers to efficiently retrieve for packers.
  • Organized packages in the dispatch area for drivers, streamlining the delivery process.

Customer Service Representative

Cotton States Insurance Company
Atlanta, USA
01.2000 - 07.2005
  • Managed 150 to 200 incoming calls from agents and insured clients daily, demonstrating exceptional communication skills.
  • Resolved customer complaints with empathy, significantly enhancing client loyalty.
  • Supported policy services, accounts receivables, and underwriting, contributing to overall operational effectiveness.
  • Collaborated on a team that developed software solutions for policy checks, improving process efficiency.

Quality Controller

Superior Insurance Company
Atlanta, USA
01.1998 - 12.1999
  • Authored the training manual for the Data Entry Department, enhancing employee onboarding.
  • Evaluated and graded the daily performance of Underwriters and Data Entry personnel to ensure adherence to quality standards.

Owner, General Manager

Talman Office Supplies
Waynesville, USA
01.1987 - 12.1989
  • Oversaw daily operations, ensuring completion of tasks by team members and promoting accountability.
  • Managed inventory, collections, and a team of 25 employees, optimizing staffing resources.
  • Administered financial operations including budgeting and tax preparation, maintaining fiscal health of the business.

Education

Some College (No Degree) - Business Administration And Management

Kennesaw State University
Kennesaw, GA

Skills

  • Certified in 10-key
  • AR/AP
  • Administrative support specialist
  • Data transcription
  • Document processing
  • Verifying data accuracy
  • Time management
  • Bookkeeping
  • Advanced MS office suite
  • Spreadsheet management
  • Problem-solving
  • Order processing
  • Typing accuracy
  • Multi-line phone proficiency
  • Microsoft Word
  • Data entry
  • Numerical data entry
  • Invoice processing
  • QuickBooks proficient
  • Account updating
  • Complaint resolution
  • Multitasking and organization
  • Quality assurance controls
  • Dispute resolution
  • Research
  • Spreadsheets
  • Empathy and patience
  • Microsoft outlook
  • Client relations
  • Relationship building
  • Creative problem solving
  • Tactful and diplomatic
  • Typing proficiency
  • Active listening

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Software

Microsoft Office 365

Quickbooks

Languages

English
Native language

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Interests

Quilting

Making Native American Indian Beaded Jewelry

Knitting/Crocheting

Resin Art

Walking

Gardening

Accomplishments

I worked on the team that designed the software to integrate the police dept., the motor vehicle dept., and the insurance company together so that they police officers would not have to call to verify insurance, and the motor vehicle dept. would be alerted whenever a policy was cancelled.

Timeline

Warehouse Associate - Problem Solve

Amazon.com Services LLC
03.2022 - Current

Customer Service Representative

Cotton States Insurance Company
01.2000 - 07.2005

Quality Controller

Superior Insurance Company
01.1998 - 12.1999

Owner, General Manager

Talman Office Supplies
01.1987 - 12.1989

Some College (No Degree) - Business Administration And Management

Kennesaw State University

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