Ly Nguyen
Houston,TX
Summary
Energetically contributed to Pho Bo&Bambu's success, mastering beverage preparation and enhancing customer engagement. Excelled in shift preparation and dining room organization, significantly improving service efficiency. Known for a socially engaging approach, I boosted customer satisfaction by personalizing experiences and efficiently managing orders, showcasing a blend of hard and soft skills.
Overview
1
1
year of professional experience
Work History
Barista
Pho Bo&Bambu
Houston, Texas
07.2024 - Current
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Cashier and Server
Pho Bo&Bambu
Houston, Texas
07.2024 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers and answered any questions they had about the store's products and services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers find specific products, answered questions, and offered product advice.
Education
ESL - English As A Second Language
Houston Community College
Houston, TXSkills
- Shift Preparation Responsibilities
- Dining Room Organization
- Socially Engaging
- Order taking
- Beverage preparation
- Food running
- Table setting
- Smoothie making
Timeline
Barista
Pho Bo&Bambu
07.2024 - Current
Cashier and Server
Pho Bo&Bambu
07.2024 - Current
ESL - English As A Second Language
Houston Community College
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