Lya Diaz
Pembroke Pines,FL
Summary
Results-focus individual dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
2
2
years of professional experience
Work History
Stylist
Banana Republic
01.2022 - 12.2022
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Assisted in inventory management, keeping track of stock levels and placing orders as needed.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Brand Associate
Hollister Co.
08.2021 - 12.2021
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Assisted in inventory management, keeping track of stock levels and placing orders as needed.
- Helped clients build versatile wardrobes by selecting pieces that could be mixed and matched for multiple occasions.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
Restaurant Team Member
KFC Restaurant
03.2021 - 07.2021
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
Associate of Arts - Psychobiology
Broward College
Fort Lauderdale08.2024
Skills
- Relationship Building
- Creative Thinking
- Excellent Communication
- Product Knowledge
- Active Listening
- Analytical Thinking
- Data Analysis
- Decision-Making
- Task Prioritization
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Stylist
Banana Republic
01.2022 - 12.2022
Brand Associate
Hollister Co.
08.2021 - 12.2021
Restaurant Team Member
KFC Restaurant
03.2021 - 07.2021
Associate of Arts - Psychobiology
Broward College