Lya Hermosillo-Mejia
El Paso,TX
Summary
Proven track record of enhancing inventory accuracy and customer satisfaction at Discount Warehouse, leveraging keen observation and superb surveillance skills. Excelled in staff management and security procedures, achieving a significant reduction in discrepancies. Demonstrated reliability and physical stamina, ensuring efficient operations and positive outcomes in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Warehouse Stocker/ Security
Discount Warehouse
04.2022 - Current
- Monitored security and maintained operational protocols.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Oversaw cashier operations, bookkeeping, and security.
- Programmed security, access control and CCTV systems.
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
- Oversaw security policy management framework and departmental security policies using policy lifecycle approach.
- Inspected load security and checked for damages.
- Reported security and service incidents to management.
- Observed security systems and responded to security breaches quickly for prompt emergency support.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated PC and RF-based computer systems for inventory management.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Retail Associate
Marshalls & HomeGoods
05.2024 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked with loss prevention in monitoring shopper behavior.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Front Desk Receptionist
Red Door Escape Room
05.2023 - 03.2024
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
Education
High School Diploma -
Chapin High School
El Paso, TX06.2024
Skills
- Keen observer
- Physical Stamina
- Dispatch
- Superb surveillance skills
- CCTV Monitoring
- Reliability
- Emergency awareness
- Sensitive information handling
- Physical Fitness
- Punctuality
- Staff Management
- Report Preparation
- Security procedures knowledge
- First Aid Certified
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate
Marshalls & HomeGoods
05.2024 - 08.2024
Front Desk Receptionist
Red Door Escape Room
05.2023 - 03.2024
Warehouse Stocker/ Security
Discount Warehouse
04.2022 - Current
High School Diploma -
Chapin High School
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