Lyan Quiñones
Deltona,FL
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Corecivic Inc.
11.2022 - Current
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints and searches.
Customer Service Representative
Internal Revenue Service, IRS
08.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Virtual Assistant
AgencyVA
04.2021 - 08.2021
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information about Home and Car Insurance.
Customer Service Representative
Optum
09.2020 - 03.2021
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Answered up to 100 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
Customer Service Representative
Conduent
08.2019 - 09.2020
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
Cashier
Mayaguez Resort & Casino
12.2018 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Food Service Worker
El Meson Sandwiches
11.2017 - 03.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Pharmacy Technician Intern
Walgreens
03.2017 - 03.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Education
Criminal Justice Program - Corrections
Withlacoochee Technical Institute
Inverness, FL03.2023
Associate - Pharmacy
Inter American University of Puerto Rico
San German, PR05.2018
High School Diploma -
Eugenio Maria De Hostos
Mayagüez, PR05.2013
Skills
- Search and Seizure Procedures
- Booking Procedures
- Armory and Key Control
- Crisis Intervention Training
- Defensive Tactics
- Inbound and Outbound Calling
- Database Management
- High-Volume Environments
- Verbal and Written Communication
- Time Management Skills
Certification
- Corrections, Florida Department of Law Enforcement - 05/02/2023 - 06/30/2027
Timeline
Correctional Officer
Corecivic Inc.
11.2022 - Current
Customer Service Representative
Internal Revenue Service, IRS
08.2021 - 03.2022
Virtual Assistant
AgencyVA
04.2021 - 08.2021
Customer Service Representative
Optum
09.2020 - 03.2021
Customer Service Representative
Conduent
08.2019 - 09.2020
Cashier
Mayaguez Resort & Casino
12.2018 - 08.2019
Food Service Worker
El Meson Sandwiches
11.2017 - 03.2019
Pharmacy Technician Intern
Walgreens
03.2017 - 03.2018
Criminal Justice Program - Corrections
Withlacoochee Technical Institute
Associate - Pharmacy
Inter American University of Puerto Rico
High School Diploma -
Eugenio Maria De Hostos
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