Lyann Herriott
Summary
Experienced and highly motivated Nurse Care Manager achieves expected outcomes, demonstrates leadership and serves as resource in management of clinically complex patients. Displays excellent interpersonal and team-building skills and collaborates effectively with physicians, nurses and members of healthcare team. Proficient and functional working knowledge of computer databases, electronic medical record systems and information technology.
Overview
18
18
years of professional experience
Work History
Nurse Care Manager
Providence Medical Center
Kansas City, KS
04.2018 - Current
- Ensure patients receive well-coordinated, medically necessary care, and that all providers, ancillary departments and the patient are kept in the loop and on the same page
- Highly skilled in discharge planning and admissions
- Developed and manage a team of 115 staff members, and assisted 22 existing staff members in their career development
- Detail oriented in patient histories and complete documentation in electronic medical records
- Provide comprehensive care coordination and management for patients with complex medical needs
- Develop and implement individualized care plans that address patients physical, emotional, and social needs.
- Coordinated and analyzed sustainable person-centered care plans involving internal and external providers.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Drove inpatient staff and physician groups to determine goals for level of care to promote length-of-stay management and coordinate post-acute transitions.
- Identified opportunities to optimize communication within inpatient and cross-continuum teams to drive effective patient flow and sustainable care transitions from hospital and home, within community care settings and implement supplemental care and services for high-risk patients.
Clinical Informatics Specialist
Providence Medical Center
04.2014 - 04.2018
- Ensured compliance with regulatory standards by closely monitoring system usage, conducting audits, and addressing any identified issues promptly.
- Collaborated with quality improvement teams to track outcome measures, using insights gleaned from data analysis to drive ongoing enhancements in care delivery.
- Provided guidance in development, implementation and maintenance of company clinical information system.
- Streamlined communication between healthcare teams by implementing secure messaging platforms and integrating EHRs with relevant applications.
- Led the successful transition to a new EHR system, minimizing disruption to patient care and maintaining seamless operations throughout the organization.
- Increased staff efficiency by providing comprehensive training on clinical informatics systems and supporting ongoing education efforts.
Nursing Supervisor
Providence Medical Center
04.2012 - 04.2014
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Streamlined workflow for nursing staff by conducting regular unit assessments and process improvements.
- Managed staffing needs efficiently by creating flexible schedules that maximized coverage during peak times without exceeding budget constraints.
- Provided direct nursing care to patients when personnel was short-staffed.
- Maintained strong commitment to patient care through dedicated case management and treatment delivery.
Critical Care Staff Nurse
Providence Medical Center
Kansas City, KS
05.2006 - 04.2012
- Collaborated with interdisciplinary teams for comprehensive patient care, ensuring optimal treatment strategies and continuity of care.
- Optimized patient recovery by developing individualized care plans tailored to their unique needs and circumstances.
- Provided compassionate end-of-life care, supporting patients and families during the transition process.
- Contributed to the development of departmental policies and procedures based on current nursing research and standards of practice.
Education
Nursing -
Kansas City Kansas Community College
Kansas City, KS05.2006
Skills
- Microsoft office Suite
- Time management
- Data collection
- Communication skills
- Writing skills
- Care plans
- Computer literacy
- Medication administration
- Caregiving
- Social work
- Revenue Cycle Management
- Geometric Length of Stay
- ICD Coding
- Telecommunication
- EPIC Software implementation
- Medicare Standards
- Meditech software implementation
- Discharge Planning
- Clinical judgment
- Nutrition counseling
- Health Promotion
- Quality Improvement
- Critical Thinking
- Strong Clinical Judgment
- Direct Patient Care
- Patient Care Assessment
- Intake and discharge
Timeline
Nurse Care Manager
Providence Medical Center
04.2018 - Current
Clinical Informatics Specialist
Providence Medical Center
04.2014 - 04.2018
Nursing Supervisor
Providence Medical Center
04.2012 - 04.2014
Critical Care Staff Nurse
Providence Medical Center
05.2006 - 04.2012
Nursing -
Kansas City Kansas Community College