Lyannie Marenco
Homestead,FL
Overview
6
6
years of professional experience
Work History
South Yard Impounds
Alpine Towing
03.2023 - Current
- Individually oversees system of operations at impound yard.
- Handles documentation of all vehicles that are brought to yard by conducting thorough inventory on every vehicle and through ensuring each was reported to the proper police department.
- Managed high-volume of inbound and outbound calls with contracted insurance companies, customers and local law enforcement.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Member
Sonic Drive-In
08.2022 - 01.2023
- Maintained high standards of customer service during high-volume, fast-paced operations
- Prepared a variety of beverages and ice cream according to customer’s orders or supervisor’s instructions, following approved procedures
- Handled various money transactions
- Customer service experience and good communication skills.
Crew Member
Dunkin’ Coffee Company
09.2021 - 04.2022
- Cleaned and sanitized kitchen areas such as counters and floors on a constant basis
- Greeted customers as they arrive at the counter, inquiring into their orders
- Delivered great and friendly guest experiences to all customers
- Kept customer and food preparation areas clean and well organized according to operational and quality standards.
Office Aide
Miami Arts Charter School
08.2017 - 06.2018
- Answered phone calls and assisted with questions that students, employees, or parents required help with
- Trained new student aides on handling all office duties
- Sorted, filed, photocopied, and scanned documents
- Typed correspondences and entered data
- Organized paperwork to report daily attendance, file student records.
Education
Bachelor of Science - Human Development and Family Science
University of Rhode Island
Kingston, RI06.2024
High School Diploma -
Ponaganset High School
North Scituate, RI06.2019
Skills
- Fluent in Spanish
- Efficient in Microsoft Word, PowerPoint, Excel, Instagram, Facebook, and Snap Chat
- Record Keeping
- Inventory Management
- Customer Service
- Problem-Solving
- Supervision and leadership
- Operations Oversight
Timeline
South Yard Impounds
Alpine Towing
03.2023 - Current
Crew Member
Sonic Drive-In
08.2022 - 01.2023
Crew Member
Dunkin’ Coffee Company
09.2021 - 04.2022
Office Aide
Miami Arts Charter School
08.2017 - 06.2018
Bachelor of Science - Human Development and Family Science
University of Rhode Island
High School Diploma -
Ponaganset High School
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