LYDELL HUDSON
Arlington,TX
Summary
Aviation management expert specializing in client relationship management and regulatory compliance. Coordinates complex scheduling and operational processes, ensuring alignment with customer expectations and FAA standards. Contributes to organizational success through effective communication and proactive collaboration.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Customer Service Manager
HAECO
Dallas, TX
05.2025 - Current
- Manage all assigned customer engines from contract to closeout.
- Accurately track cost of work orders and turnaround time (TAT) and meet or exceed customer expectations in reporting status of engines.
- Communicated consistently with customers and production to ensure alignment on project status and expectations.
- Generated and distributed regular status reports to customers, enhancing transparency and engagement.
- Collaborated with team to proactively support departmental and company goals, contributing to overall operational success.
- Ensure work scopes are within the FAA 145 Repair Station capability, and engine inductions are set.
Technical Analyst, Aircraft Records
Oliver Wyman
Southlake, TX
09.2023 - 08.2024
- Maintain and audit the aircraft records for the repair or overhaul of airframe, components, accessories, appliances, engines, and propellers.
- Maintained a records system to ensure accurate time control information for airframes, components, accessories, appliances, and Airworthiness Directives.
- Updated the maintenance and inspection tracking software and other records tracking methods to ensure timely information was available.
- Converted records to digital format and retained historical data for airframe, components, engines, and APUs per company and federal regulations.
- Conducted daily audits of records to verify completeness.
Lead Scheduler, Flight Training Scheduling
American Airlines
Forth Worth, TX
10.2022 - 09.2023
- Supported all positions within Flight Training Scheduling daily, covering the scheduling desk during manning shortages and sick coverage to maintain operational continuity.
- Coordinated with Crew Resources, Crew Scheduling, Flight Standards, and other business partners to ensure seamless daily operations.
- Resolved internal and external conflicts related to Flight Training Scheduling by assigning and monitoring work distribution and daily coverage.
- Responded to training-related inquiries from schedulers, students, and instructors to ensure clarity and researched answers for timely resolution.
Flight Schedule Writer / Ops Coordinator
Bell Helicopter
Hurst, TX
10.2020 - 06.2022
- Coordinated with the Maintenance Manager on aircraft availability, adjusting class schedules during unavailability to optimize resource allocation.
- Monitored daily progress of schedule and adjusted in response to weather, asset availability, and customer preferences.
- Schedules customer events and ensures required resources are identified, planned, and organized
- Ensure the customer is scheduled in accordance with regulatory requirements and align instructor qualifications with customer needs.
- Forecasted and planned capacity for future course offerings, tracking attendance and completion to enhance training effectiveness.
Aircraft Records Analyst
Southwest Airlines (E-Business Staffing)
Dallas, TX
10.2019 - 10.2020
- SIS scanning/indexing/verifying; MCAUDIT responsibilities - Line/C Checks; submit engine oil consumption & engine trend data into database; Log page data entry; Trax 8130 repair text entry; train for Specialist bump-up duties.
- Assisted with mod setup, second stamp on tags, NRC/TLD entry, 8130 entry, and engine changes to ensure compliance and accuracy in records.
- Verified certifications and tracked new a/c parts entering the system to maintain integrity of inventory records.
- Understands how to perform the missing assignment report, log page audit report and various other reports handled by the Aircraft Records Teams.
- Assists the Sr. Analyst and Supervisor in training Technician/Specialist to perform bump-up duties.
Aircraft Records Analyst
American Airlines
Irving, TX
02.2018 - 07.2018
- Ensured timely and accurate data migration from existing formats into Air Vault system, streamlining record accessibility
- Processed and reviewed maintenance records for accuracy and completeness in time control system, enhancing data integrity
- Collaborated with engineering, quality assurance, maintenance, and other internal groups to gather records.
- Liaised with the FAA to coordinate all records requests.
- Distributed and retained documents according to FAA policy, supporting compliance and regulatory adherence
Records Clerk/Scheduler
Merlin Global Services
Solana Beach, CA
02.2017 - 02.2018
- Compiled data from flight schedules and aircraft records, computed and posted daily usage times for airplanes and individual parts, and tracked inspection intervals, ensuring timely inspections and maintenance. Ensured completion of component inspections, repairs, and replacements.
- Maintained detailed records of aircraft usage and inspection intervals, ensuring compliance with maintenance schedules and enhancing operational readiness. of usage and time intervals between inspection, inspection projections, and maintenance of designated aircraft parts in Aircraft Maintenance Manager (AM2)
- Coordinates with logistics to ensure replacement components, inspection kits, and other materials are on hand when component arrives in order to minimize aircraft downtime
- Documented schedule delays caused by mechanical difficulties and communicated with relevant organizations for timely resolutions.
Aircrew Training
75th Fighter Squadron
Moody Air Force Base
08.2011 - 08.2016
- Monitored aircrew currency and qualification status to ensure compliance with regulatory requirements.
- Maintained flight crew training qualifications and physical requirements in Aviation Resource Management System and Oracle databases; updated, audited, and analyzed database accuracy.
- Maintained documentation records for assigned and attached aircrews, ensuring accuracy and accessibility of critical information.
Management
75th Fighter Squadron
Moody Air Force Base
08.2011 - 08.2016
- Directed daily operations with planned work methods and production schedules; met requirements through effective time and resource management
- Supervised technicians in all aspects of airspace scheduling operations; conducted performance reviews with subordinates and set performance standards
- Evaluated airspace scheduling operations, tracked trends, and initiated corrective actions
- Reconciled operational support element to establish a precise flying hour budget
- Collaborated with multi-national teams in diverse cultural environments to achieve operational objectives.
Dispatch/Administration
75th Fighter Squadron
Moody Air Force Base
08.2011 - 08.2016
- Dispatched maintenance craftsman to respond to emergency/urgent aircraft work requests; questioned callers, determined nature/location of emergency and response requirements
- Relayed critical information to emergency responders and coordinated messages from emergency sites.
- Supervised operations desk functions and personnel; provided technical training to ensure compliance with flight operations and accurate scheduling practices.
- Maintained and updated Operating Instructions (OI) publications, ensuring timely distribution of changes.
Education
High School Diploma -
Williamson High School
Mobile, AL05-2001
Skills
- Client relationship management
- Scheduling coordination
- Records management
- Data management
- Regulatory compliance
- Project management
- Attention to detail
- Verbal and written communication
Certification
- FAA Certified Aircraft Dispatcher
EMPLOYMENT HISTORY
- 2023 2024 Technical Analyst, Aircraft Records Oliver Wyman
- 2022 2023 Lead, Flight Training Scheduling American Airlines
- 2020 2022 Flight Schedule Writer/Ops Coordinator Bell
- 2019 2020 Aircraft Records Analyst Southwest Airlines (E-business Staffing)
- 2018 2018 Aircraft Records Analyst American Airlines
- 2017 2018 Records Clerk/Scheduler Merlin Global Services
- 2011 2016 Non-Commissioned Officer in Charge 75th Fighter Squadron Moody AFB, Georgia
- 2005 2011 Operations Center Supervisor 27th OSS Cannon AFB, New Mexico
Timeline
Customer Service Manager
HAECO
05.2025 - Current
Technical Analyst, Aircraft Records
Oliver Wyman
09.2023 - 08.2024
Lead Scheduler, Flight Training Scheduling
American Airlines
10.2022 - 09.2023
Flight Schedule Writer / Ops Coordinator
Bell Helicopter
10.2020 - 06.2022
Aircraft Records Analyst
Southwest Airlines (E-Business Staffing)
10.2019 - 10.2020
Aircraft Records Analyst
American Airlines
02.2018 - 07.2018
Records Clerk/Scheduler
Merlin Global Services
02.2017 - 02.2018
Aircrew Training
75th Fighter Squadron
08.2011 - 08.2016
Management
75th Fighter Squadron
08.2011 - 08.2016
Dispatch/Administration
75th Fighter Squadron
08.2011 - 08.2016
High School Diploma -
Williamson High School