Lydell Merrick
Bismarck,ND
Summary
I am a graduate from United Tribes Technical College with a Bachelor's degree in Business Administration and an Associate's degree in Business Management. I have good people skills, manage my time effectively, and can solve problems well. I am looking for a full-time job that offers growth opportunities and where I can contribute positively to the company.
Overview
9
9
years of professional experience
Work History
Case Manager/Culture Specialist
Good Road Recovery
03.2023 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
Developmental Service Provider
Support Systems, Inc
04.2022 - 03.2023
- As a Team Manager work on schedules for employees and make sure trainings are updated.
- Interview potential candidates for positions
- Monitoring worksites for clients to ensure the best care is provided.
- Gathered, organized, and input information into a digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Direct Support Professional
Community Options
05.2021 - 07.2022
- Works closely with our customers to deliver superior services, such as cooking, cleaning, shopping, and transportation
Program Supervisor
Community Options
05.2021 - 09.2021
- Train staff to provide contracted services to customers including skill training, familiarity with customer files and understanding of company policies and procedures
- Schedule work assignments for staff and participate on schedule, covering open shifts or attending customer meetings to ensure each customer receives necessary supports
- Monitor completion of program documentation by staff as required by company policy
- Perform site observations and spot checks on staff
- Assist with 90-day and annual performance evaluations
- Ensure customer’s budget is followed and financial records/receipts are kept accurately
- Complete required documentation and reports accurately and within established timelines including timesheets, mileage sheets, attendance records, etc
- Organize Staff meetings
Activity Specialist
UTTC
09.2018 - 05.2021
- Relationship development
- Assisted students on campus coming to work out
- Customer service equipment to maintain accurate inventory maintained
- Maintained and ordered supplies for activities
- Monitored participation in recreational activities to assist participants.
Enrollment Specialist
UTTC
05.2017 - 05.2020
- Updated, entered, and reviewed customer data.
- Conducted applicant interviews to determine eligibility and fit for specific programs.
Internship Student
NADC
08.2019 - 12.2019
- Answer phone calls and take messages and directed them to write person
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Collections Agent
Wells Fargo
09.2015 - 05.2017
- Answer calls and set up payment plans with customers to bring account current.
- I served on the diversity committee for two years, first as the vice-chair and then as the chairman for community events.
Education
MBA - Business Administration
Sitting Bull College
Fort Yates, ND12.2025
Bachelor of Science - Business
United Tribes Technical College
Bismarck, ND05.2021
Associate of Arts - Business Management
United Tribes Technical College Questions May Have
Bismarck, ND05.2019
High school diploma -
Four Winds Community High School
Fort Totten, ND05.2005
Skills
- Recruitment
- Teamwork
- Strategic planning
- Sales management
- Product development
- Administrative experience
- Customer relationship management
- Medical billing
- Relationship management
- Computer literacy
- Employee Coaching and Motivation
- Scheduling and Coordinating
Timeline
Case Manager/Culture Specialist
Good Road Recovery
03.2023 - 09.2024
Developmental Service Provider
Support Systems, Inc
04.2022 - 03.2023
Direct Support Professional
Community Options
05.2021 - 07.2022
Program Supervisor
Community Options
05.2021 - 09.2021
Internship Student
NADC
08.2019 - 12.2019
Activity Specialist
UTTC
09.2018 - 05.2021
Enrollment Specialist
UTTC
05.2017 - 05.2020
Collections Agent
Wells Fargo
09.2015 - 05.2017
MBA - Business Administration
Sitting Bull College
Bachelor of Science - Business
United Tribes Technical College
Associate of Arts - Business Management
United Tribes Technical College Questions May Have
High school diploma -
Four Winds Community High School
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