Charlotte Saunsoci

• A residential technician is responsible for providing assistance with activities of daily living (ADL’s) including personal care and hygiene, household support, and independent living skills, and all activities outlined in the consumer’s individual treatment plan. These tasks are carried out under the supervision of the Group Home Manager, Site Coordinator, or Behavior Therapist and minor child’s parent/guardian. Typical Duties: 1. Assisting consumers with personal hygiene. This may include, but is not limited to, toileting, bathing, dressing, shaving, dental care, etc. 2. Implementing each consumer’s individual treatment plan and completing all required documentation in a timely manner. 3. Encouraging and assisting consumers to be involved in community activities and outings. 4. Transporting consumers to day programs, medical appointments, community activities, etc. as required. Employees may be required to drive the employer’s vehicles while on duty or may need to use their own vehicle. 5. Administering medications, treatments, and therapy programs as instructed by clinicians and completing documentation in accordance with Community Mental Health policies and procedures. 6. Communicating effectively with your supervisor and clinicians in regard to the needs of the consumers. 7. Completing required training(s) specific to your site placement in a timely manner. 8. Attending mandatory staff meetings and training sessions as required by ROI.

Inventory - Handles, moves, and displays goods in safe and correct ways. Tracks goods, maintains in-stock levels, and controls shrinkage in a timely manner. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways.

Order Fulfillment - Assists Customers with fulfillment procedures and programs. Takes, enters, fills, and ships orders for fulfillment Customers in a timely manner. Reports problems and Customer issues with fulfillment services, procedures, and work areas. Uses order fulfillment equipment and supplies in safe and correct ways.

Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools, technology) at the right time in order to resolve customer/member requests.

Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job functions.

Order Fulfillment - Assists Customers with fulfillment procedures and programs. Takes, enters, fills, and ships orders for fulfillment Customers in a timely manner. Reports problems and Customer issues with fulfillment services, procedures, and work areas. Uses order fulfillment equipment, such as smart devices and digital applications, and supplies in safe and correct ways.

Stocking/Receiving - Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Reports complaints and problems with products, services and conditions in the stocking/receiving area. Uses stocking/receiving supplies and equipment in safe and correct ways.

Point-of-Sale - Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Customers. Assists Customers with payment methods, return policies, and location of items when asked. Uses the cash register and completes Customer sales in a timely manner. Reports complaints, shrink issues, and problems with products, services, and work areas.

Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it. Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required. Influence and Communicate:

Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner. Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner. Ethics and

Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.

• Provided case management services to clients with mental health and substance abuse issues.
• Evaluated client needs, developed treatment plans, and monitored progress towards goals.
• Facilitated referrals to community resources and coordinated care among providers.
• Conducted assessment interviews with clients and family members to gather information on social history, current functioning, and service needs.
• Maintained accurate records of all client contacts, treatment plans, and assessments in accordance with agency policy.
• Supported clients in navigating the court system by providing advocacy services.
• Collaborated with other professionals such as psychiatrists, probation officers, attorneys, school personnel., to coordinate care for clients.
• Provided crisis intervention services including stabilization of acute symptoms of mental illness or substance abuse issues.
• Developed individualized service plans based on identified needs and strengths of each client served.
• Participated in multidisciplinary team meetings to discuss cases and develop recommendations for treatment planning purposes.
• Assisted clients in developing personal goals related to housing stability, employment readiness and placement activities, educational opportunities, financial management skills.
• Provided psycho-education about mental health diagnosis and symptoms and available resources to individuals seeking support.
• Engaged clients in individual counseling sessions focusing on topics such as coping strategies for managing stressors or improving interpersonal relationships.
• Implemented evidence-based practices such as Cognitive Behavioral Therapy or Dialectical Behavior Therapy.
• Educated families on parenting techniques that could be used to better manage child behaviors at home.
• Delivered group therapy sessions focused on topics such as relapse prevention or anger management techniques.
• Counseled clients regarding substance use disorder treatments including medication assisted therapies.
• Adhered to ethical standards outlined by relevant professional organizations when providing services to clients.
• Attended trainings related to best practices in case management so that up-to-date knowledge was maintained.
• Actively participated in regular supervision sessions with supervisor to receive feedback regarding performance.
• Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
• Collaborated with parents, placement agencies and courts to effectively coordinate treatment plans for children.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Maintained up-to-date case records with case activity status.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Maintained logs and electronic client records following department and agency policies for effective monitoring.
• Developed trusting relationships with social services, health care providers and governmental agencies.
• Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
• Assisted individuals with eligibility for available benefits.
• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Advocated for clients by obtaining information regarding treatment options and clinical status.
• Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
• Coordinated support services and optimized communication between healthcare workers and patients.
• Transitioned clients to different providers based on progress or needs.
• Reviewed treatment plans against individual goals and healthcare standards.

• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Updated records of driver locations, delays, and cancellations.
• Created daily reports detailing response times, call volumes, and other pertinent information.
• Assigned drivers to appropriate routes based on customer needs.
• Provided timely updates to customers regarding their orders or requests.
• Maintained logs of all incoming calls and assigned tasks.
• Coordinated with other dispatchers to ensure efficient delivery schedules were met.
• Resolved customer complaints related to service issues or delays.
• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Verified driver credentials prior to assigning them a route or task.
• Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
• Ensured compliance with safety regulations and company policies.
• Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
• Prepared weekly performance reviews for drivers based on their adherence to company standards.
• Developed strategies for improving efficiency within the dispatch department.
• Scheduled loads according to priority and available equipment.
• Utilized various software systems to facilitate movement, planning and scheduling.
• Kept detailed and updated records of calls in physical and electronic databases.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
• Created spreadsheets to track budget expenses and income.
• Maintained a record of all financial transactions, ensuring accuracy and completeness.
• Prepared invoices for customers and suppliers.
• Processed payments received from customers in an accurate and timely manner.
• Provided administrative support to the finance department, such as filing documents and responding to queries.
• Monitored debtors' accounts to ensure timely payment of outstanding invoices.
• Entered data into accounting software packages accurately and efficiently.
• Conducted analysis of financial performance against budgets or forecasts.
• Liaised with auditors during year-end audits, providing supporting documentation when necessary.
• Developed procedures for improving efficiency within the department.
• Ensured compliance with statutory regulations related to finance operations.
• Researched new products or services that could potentially benefit the company financially.
• Managed customer complaints regarding billing errors or discrepancies.
• Provided support in developing new policies related to financial management.
• Performed database entry updates to keep information current.
• Assisted managers with additional duties during employee absences.
• Provided financial reporting, forecasting and modeling to support management decision-making.
• Greeted customers, answered account questions and resolved complaints.
• Coded invoices and other records to maintain organized and accurate records.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Assessed data and information to check entries, calculations and billing codes for accuracy.
• Drove cash management to process timely cash receipts and support leaders.
• Placed orders for office products, including paper and toner and kept strict eye on inventory.
• Received and recorded cash, checks and transfers.
• Matched orders with invoices and recorded required information.
• Checked postings and documents for correctness, accuracy and proper coding.