Lyden Mills
Lavon,TX
Summary
Results-driven Branch Manager with expertise in inventory management, team leadership, and customer relationship management. Committed to enhancing operational efficiency and driving team performance.
Overview
23
23
years of professional experience
Work History
Branch Manager
AACA Parts and Supplies
Rockwall, TX
11.2019 - Current
- Managed daily operations of parts and supplies branch, focusing on streamlining processes for enhanced efficiency.
- Supervised staff, ensuring delivery of excellent customer service.
- Conducted regular performance evaluations for team members, promoting professional development.
- Resolved customer complaints, consistently ensuring satisfaction and loyalty.
- Resolved escalated customer complaints in a timely manner.
- Managed staff scheduling, hiring and training processes.
- Oversaw inventory management and stock replenishment processes to maintain optimal levels.
- Built rapport with new and existing clients, facilitating better service for financial needs and fostering branch loyalty.
- Established and built customer relationships through targeted outreach and initiatives.
- Established relationships with external partners, including vendors and suppliers, to support branch operations.
Counter Salesperson
Shearer Supply
Dallas, TX
09.2016 - 11.2018
- Assisted customers in selecting HVAC products and solutions.
- Processed orders and managed inventory levels efficiently.
- Collaborated with team members to address customer needs promptly.
- Maintained a clean and organized sales floor environment.
Lead Installer
Hawthorne Heating and Air
Rockwall, Texas
05.2003 - 05.2016
- Installed heating and air conditioning systems in residential and commercial properties.
- Ensured compliance with local building codes and safety regulations during installations.
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
- Trained junior installers on best practices and safety protocols.
- Demonstrated efficiency and dedication to quality by contributing to successfully completed jobs.
- Maintained inventory of tools and materials for installation tasks.
- Inventoried material, tools, and equipment to record product on-hand or to be ordered.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05-2002
Veterinary Science
Howard Payne University
Brownwood, TXSkills
- Branch operations management
- Inventory management
- Customer relationship management
- Cash management
- Staff training
- Interviewing and hiring
- Performance evaluation
- Performance reviews
- Scheduling management
- Team leadership
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Dependable
- Team player
- Warehouse operations
Timeline
Branch Manager
AACA Parts and Supplies
11.2019 - Current
Counter Salesperson
Shearer Supply
09.2016 - 11.2018
Lead Installer
Hawthorne Heating and Air
05.2003 - 05.2016
High School Diploma -
North Mesquite High School
Veterinary Science
Howard Payne University