Lydia Alvarenga
Brookshire,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Telecommunications Operator
Waller County Sheriff's Office
Hempstead, TX
04.2024 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Maintained up-to-date knowledge of emergency call procedures.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Gathered customer information and promptly input data into computer system.
- Received incoming calls and paged individuals and departments over PA system.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Medical Assistant
Katy Women's Care
Katy, TX
04.2021 - 11.2023
- Administered patient care, supporting clinical staff in delivering high-quality healthcare services.
- Coordinated patient scheduling and follow-up appointments, enhancing clinic workflow efficiency.
- Assisted in electronic health record management, ensuring accurate and timely updates of patient information.
- Educated patients on treatment plans and medication usage, improving overall patient understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Assistant Store Manager
U-Haul
Katy, TX
08.2018 - 01.2021
- As a Assistant Store Manager I interface with U-Haul customers to identify what they are looking for so that I can recommend the best moving supplies or storage solutions for their moving needs. Assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental. Physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities, and lifting a minimum of 50 lbs assisted or unassisted. Also managerial activities such as open/closed store, was involved in the hiring/firing process, etc.
Medical Assistant/Phlebotomist
Thanh Ho Taylor, D.O., P.A
Katy, TX
08.2011 - 11.2016
- Supervisor: Jacklyn Martinez (281) 989-1603
- Duties: Performed routine administrative and clinical tasks by keeping offices of physicians and health practitioners running smoothly. Proficient administrative duties and customer service, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and bookkeeping. Inputting medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting the physician during the examination. Collected and prepared laboratory specimens while performing basic laboratory tests on the premises, disposing of contaminated supplies, and sterilize medical instruments.
Assistant Store Manager
Victoria Secret
11.2008 - 11.2009
- Supervisor: Lori (561) 626-5451
- Duties: Observe full range of retail management responsibilities; customer service, overall store appearance. Prepared bank deposits and daily sales reports. Prepare and execute brand guides. Made sure the backroom is organized, shipment is taking in and done according to the time given. Supervise the sale support team and observe their performance.
Plan and lead worksite and leadership meetings
SEIU
San Diego, CA
06.2007 - 09.2008
- Local 221, San Diego, CA
- June 2007- September 2008
- External Organizer: Recruit members through effective education about the union difference; identify and develop leaders through continuous engagement in campaign; challenge workers to take action to strengthen their union and enforce the unión contract. Plan and lead worksite and leadership meetings. move workers to join despite fear and/or apathy; effectively conduct house visits and deliver tight rap; blitz worksites to attain information and recruit members.
Education
Associate's degree - Nursing
Lone Star College
Houston, TXLanguages
Spanish
Native or Bilingual
Timeline
Telecommunications Operator
Waller County Sheriff's Office
04.2024 - Current
Medical Assistant
Katy Women's Care
04.2021 - 11.2023
Assistant Store Manager
U-Haul
08.2018 - 01.2021
Medical Assistant/Phlebotomist
Thanh Ho Taylor, D.O., P.A
08.2011 - 11.2016
Assistant Store Manager
Victoria Secret
11.2008 - 11.2009
Plan and lead worksite and leadership meetings
SEIU
06.2007 - 09.2008
Associate's degree - Nursing
Lone Star College