Roxanne Lawwill
Amelia
Summary
Dynamic Telecommunications Operator with proven expertise at Mercy Anderson Hospital, enhancing communication efficiency through innovative process improvements. Skilled in call routing and professional communication, adept at managing high call volumes while maintaining composure. Recognized for developing emergency protocols and delivering exceptional customer assistance in critical situations.
Overview
1
1
year of professional experience
Work History
Telecommunications Operator
Mercy Anderson Hospital
Anderson
07.2025 - Current
- Operated telecommunications equipment to establish and maintain communication channels.
- Monitored and responded to incoming calls, ensuring prompt service and accurate information delivery.
- Documented call logs and system updates to maintain accurate records of communications.
- Assisted in troubleshooting technical issues, providing timely solutions to enhance operational efficiency.
- Developed standard operating procedures for emergency communication protocols, ensuring compliance and readiness.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Connected callers with appropriate professional, department, or business.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Maintained up-to-date knowledge of emergency call procedures.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
High School Diploma -
Oak Hills
Cincinnati, OHSkills
- Professional communication
- System monitoring
- Call routing
- Telecom software proficiency
- Problem-solving
- Time management
- Attention to detail
- Customer assistance
- Listening skills
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Reliability
- Clear communication
- Emergency situation response
Timeline
Telecommunications Operator
Mercy Anderson Hospital
07.2025 - Current
High School Diploma -
Oak Hills