Elizabeth Bomer
CHI St. Vincent
Hot Springs,AR
19
years of professional experience
Detail-oriented telecommunications professional with 14 years of experience supporting hospital communications. Skilled in managing high call volume, dispatching emergency pages, and coordinating urgent messages with accuracy and professionalism. Trusted for confidentiality, multitasking, and dependable service.
Work History
Telecommunications Operator
14 Years 2 Months- Answered incoming calls promptly, provided directory assistance, and transferred urgent requests accurately.
- Operated multi-line switchboard, routing calls to departments, physicians, and on-call staff.
- Monitored communication systems, ensuring uninterrupted service across patient care areas.
- Dispatched overhead pages for codes, emergencies, and critical hospital announcements.
- Logged and relayed messages with accuracy, maintaining clear communication during high-volume periods.
- Followed emergency procedures to support rapid response and timely notification workflows.
- Assisted staff and visitors with directions, contact details, and general hospital information.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Maintained up-to-date knowledge of emergency call procedures.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Operated digital paging system to notify recipients of incoming calls.
- Troubleshot complex technical issues by conducting thorough analyses of system functionalities and configurations.
Front End Cashier
4 Years 7 Months- Processed customer transactions accurately using POS systems and cash handling procedures.
- Scanned merchandise efficiently while verifying pricing, coupons, and promotional discounts.
- Resolved payment discrepancies and balanced register drawers with precision.
- Assisted customers with bagging, product location, and front-end questions.
- Maintained checkout area cleanliness and organized register supplies.
- Supported smooth front-end operations during peak traffic and staffing gaps.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
Education
No Degree - Middle Level Education
Skills
Communication system monitoring
Call routing
Call management
Switchboard operation
Crisis communication
Professional communication
Multitasking
Teamwork and collaboration
Listening skills
Flexible availability
Reliability
Greeting customers
Timeline
Telecommunications Operator
CHI St. Vincent
08.2012 - CurrentRead More
Front End Cashier
Kroger
10.2007 - 05.2012Read More
Npc
No Degree from Middle Level Education
Read More