Lydia Trummell
Nampa,ID
Summary
Dynamic Administrative Assistant with a proven track record at Two Rivers Salon & Spa, excelling in customer service and meticulous data entry. Enhanced office efficiency through proactive inventory management and fostered strong client relationships, contributing to a positive work environment and surpassing team goals. Skilled in office administration and prioritization.
Overview
7
7
years of professional experience
Work History
Part Time Administrative Assistant
Building Resources INC
Star, ID
07.2024 - Current
- Ensured sensitive information remained confidential through strict procedures.
- Handled human resources documentation by completing forms, reports, logs, and records swiftly.
- Supported various high-level projects.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Administrative Assistant
Two Rivers Salon & Spa
Eagle, ID
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Deli Manager
Porterhouse Market
Eagle, ID
11.2018 - 08.2023
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
Shift Lead Manager
Jimmy John's
Nampa, ID
01.2018 - 11.2018
- Worked alongside colleagues to elevate customer experience.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Esthetician
Aveda Institute
Boise, ID02.2023
GED -
Robert Janss
Boise, ID11.2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Computer proficiency
- Appointment scheduling
- Supervising staff
- Multi-line telephone systems
- Prioritization
- Meticulous attention to detail
- Time management
- Administrative support
- Office management
- Excel spreadsheets
Accomplishments
I moved up in my first job at Jimmy John’s very fast after just a few months I was in management. Same thing at Porterhouse Market I was there just a few months and got a raise and new title after 2 1/2 months which I maintained for a long time until I decided to go into the beauty industry where I have been working at Two Rivers for almost 2 years now and I have received 2 separate awards for always going above and beyond for my co workers and for clients and for receiving a 5 star review I just got employee of the month as well.
References
Hailey Faulk (208)318-4468 Boss at Porterhouse
Sarah Neal (208)995-5606 Boss at Two Rivers
Hailey McGaughey (208)871-8395 Co worker
Kelly Arancivia (208)605-1812 Boss at Building Resources
Timeline
Part Time Administrative Assistant
Building Resources INC
07.2024 - Current
Administrative Assistant
Two Rivers Salon & Spa
08.2023 - Current
Deli Manager
Porterhouse Market
11.2018 - 08.2023
Shift Lead Manager
Jimmy John's
01.2018 - 11.2018
Esthetician
Aveda Institute
GED -
Robert Janss