Lydia Brown
Oklahoma City,OK
Summary
Highly motivated and dedicated professional with a strong focus on achieving results. Possessing exceptional organizational skills, driven to secure the Inpatient Coder position and contribute to the team's success in reaching company goals. Passionate about hard work and a goal-oriented mindset, eager to utilize expertise and make a significant impact in this role.
Overview
16
16
years of professional experience
Work History
Physician Patient Support Specialist WFH
Parallon
08.2022 - Current
- Communicate with customers by phone or via electronic media to obtain information needed to resolve billing inquiries in accordance with department policies and procedures
- Review patient account information in various systems, perform research as necessary, and take appropriate action to resolve patient inquiry or workflow requests to the appropriate department for resolution
- Document patient inquiry and actions taken into the appropriate system
- Work with patients and guarantors to secure payment on outstanding account balances
- Escalate patient complaints to the appropriate individual or department based on the nature of the complaint
- Identify problem accounts and escalate as appropriate
- Create a positive patient experience through listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
- Meet and maintain established departmental performance metrics for production and quality
Case Investigator Team Lead (Remote)
OK State Dept. of Health/Express Employment Professionals
05.2020 - 05.2021
- Customer Service, Call all COVID-19 positive cases monthly to verify all personal information
- Daily attendance, assist with investigator questions
- Conduct & assist w/meetings, QA call monitoring
- Monitor, Submit & update CLEAR search results
- Monitor investigator live calls, collecting PHI from investigators
- HIPAA compliance refresher training for agents on my team
- Submitting time, Communicate w/CT team leads on coordination of contact grids
- Monitor and communicate info via TEAMS
- 30, 60, 90 day reviews, End of day reports
ER Registrar
OU Medicine Inc./HCA Parallon
05.2014 - 05.2018
- Customer Service, Register Patients in ER
- Admit patients to floor, pre-in patients according to orders/One Calls
- Multi-Phone lines, Collect Insurance co-pays
- Obtain signatures on consents, Obtain/update patient information from patients admitted to hospital, fix accounts
Labor and Delivery Registrar/HUC
HCA St. David's at Round Rock
05.2012 - 09.2012
- Customer Service, Register Patients in Labor & Delivery
- Admit patients to Labor and Delivery/Post-Partum
- Multi-Phone lines, Collect Insurance co-pays
- Obtain signatures on consents, input doctor orders for patients
- Prepare charts for new patients/scheduled patients, break down charts for discharged patients, discharge patient from system
ER Registrar
OU Medical Center/HCA Parallon
07.2009 - 05.2012
- Customer Service, Register Patients in ER
- Admit patients to floor, pre-in patients according to orders/One Calls
- Multi-Phone lines, Collect Insurance co-pays
- Obtain signatures on consents, Obtain/update patient information from patients admitted to hospital
Education
Medical Coding Certificate - Medical Coding
AAPC
Salt Lake City, UT06-2025
Skills
- Healthcare Exposure
- Patient Admission and Discharge
- Multi-Line Communication Expertise
- Quality Standards Evaluation
- Understanding of HIPAA Regulations
- Detail-Oriented Patient Data Collection
- Knowledge of Healthcare Terminology
- Customer Support Assistance
- Effective Healthcare Communication
- Medical Records Management
- Healthcare Coding
Leadership Experience
I believe in being honest, respectful, organized, detailed and thorough. I keep an open-door policy and make sure that my work speaks for itself.
Timeline
Physician Patient Support Specialist WFH
Parallon
08.2022 - Current
Case Investigator Team Lead (Remote)
OK State Dept. of Health/Express Employment Professionals
05.2020 - 05.2021
ER Registrar
OU Medicine Inc./HCA Parallon
05.2014 - 05.2018
Labor and Delivery Registrar/HUC
HCA St. David's at Round Rock
05.2012 - 09.2012
ER Registrar
OU Medical Center/HCA Parallon
07.2009 - 05.2012
Medical Coding Certificate - Medical Coding
AAPC
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