Lydia Cassels
Greer,SC
Summary
Dependable and experienced retail sales professional with a proven track record in thriving, fast-paced environments. Consistently delivers exceptional customer satisfaction by efficiently addressing customer requests, needs, and concerns. Expertise in lash extensions, waxing, and facials ensures top-notch service and exceeds client expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Produce/Floral Clerk
Publix
09.2022 - Current
- Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Placed orders for supplies and product for entire department.
- Designed holiday and seasonal displays.
- Assisted with monthly inventory counts.
Customer Service & Hardware Associate
Home Depot
08.2021 - 09.2022
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Received three Homer Awards for excellent customer service and was February's Cashier of the Month.
Receptionist
Winthrop University
09.2020 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Front of House Team Member
Chick-Fil-A
11.2017 - 08.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Reduced customer wait times by quickly operating customer window and sales register.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
Education
Some College - Finance
Winthrop University
Rock Hill, SCEsthetics -
Paul Mitchell The School
Greenville, SC06.2025
Skills
- Interpersonal Communication
- Computer Literacy
- Organization and Time Management
- Customer Service and Satisfaction
- Dependable and Responsible
- Product and service sales
- Order management
Certification
Barbicide Certification
Skinny on Skin Certification
Timeline
Produce/Floral Clerk
Publix
09.2022 - Current
Customer Service & Hardware Associate
Home Depot
08.2021 - 09.2022
Receptionist
Winthrop University
09.2020 - 05.2021
Front of House Team Member
Chick-Fil-A
11.2017 - 08.2021
Barbicide Certification
Skinny on Skin Certification
Some College - Finance
Winthrop University
Esthetics -
Paul Mitchell The School