Lydia Castillo
Fairfield,CA
Summary
Motivated individual known for successfully handling customer issues with positivity. Promoting critical thinking and time management skills. Committed to excellent customer service, reliability and effective work.
Overview
9
9
years of professional experience
Work History
Active Duty Member
US Navy
Jacksonville, FL
08.2020 - 08.2024
- Performed daily postflight and preflight inspections.
- Inspected, removed and replaced components of hydraulic systems and replaced gaskets and wipers in hydraulic components.
- Maintained various aircraft systems, including air conditioning, cabin and cockpit heat and pressurization and ventilation.
- Tracked repair and maintenance activities with daily log updates and thorough reports.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Typist Clerk
Angelo-Rodriguez High School
Fairfield, CA
12.2017 - 08.2020
- Converted paper documents into digital files and added documents into database systems.
- Reviewed files and other documents to obtain information to respond to requests.
- Created letters, memorandums and monthly agendas for office distribution.
- Organized and maintained both physical and digital filing systems to establish sortation standards.
- Drafted notes and organized detailed texts providing context for captured audio.
- Entered data in numerical and alphabetical order.
- Kept testing materials secured and confidential to prevent cheating.
- Kept operations and conduct in compliance with testing policies and standards.
- Helped faculty prepare tests and set up testing spaces.
- Packaged exams to prepare for delivery to faculty.
- Built relationships with students and guardians through active communication and positive feedback.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed, edited and typed complex memos and reports with job-related software.
Camp Counselor
Sunset Hospital and Boarding Facility
Fairfield, CA
03.2016 - 12.2017
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
- Maintained clean and orderly play yards, kennels and cages.
- Prepared food to meet needs of animals under care with appropriate meals.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered excellent service to pet owners to drive repeat business.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scheduled grooming and veterinary appointments for animals.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of 25 calls and emails daily.
Sales Associate
Forever 21
Fairfield, CA
10.2015 - 03.2016
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Fairfield High School
Fairfield, CA06.2015
Skills
- Positive Attitude
- Critical Thinking
- Strategic Thinking
- Teamwork and Loyalty
Timeline
Active Duty Member
US Navy
08.2020 - 08.2024
Typist Clerk
Angelo-Rodriguez High School
12.2017 - 08.2020
Camp Counselor
Sunset Hospital and Boarding Facility
03.2016 - 12.2017
Sales Associate
Forever 21
10.2015 - 03.2016
High School Diploma -
Fairfield High School