Lydia Croson
San Diego,CA
Summary
A passion for client delight with a history of new logo quota achievement and client retention. Engineering background brings analytics and process to sales and account management excellence.
Citizenship: United States, authorized to work in the US.
Overview
15
15
years of professional experience
Work History
Assistant to Financial Advisor
WestPAC Wealth Partners
11.2020 - 03.2021
- Worked closely with Financial Advisor to provide effective assistance for specific aspects of business operations.
- Managed calendars and coordinated travel arrangements and accommodation to optimize schedules.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned and coordinated logistics and materials for meetings and staff events.
Freelance
Self
05.2012 - 11.2020
- Provided language tutoring and localization to clients virtually and onsite.
- Volunteer work with Rolling Hills Elementary School
- Volunteer work with Humane Society
- Volunteer work for Ukrainian refugees
- Operated independent child care service
Account Executive
Rewards Network
05.2010 - 10.2012
- Exceeded company-defined sales targets of 4 new accounts a month with 5-6 new on average.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Conducted tailored sales presentations to illustrate value of Rewards Network omnichannel approach.
- Built relationships with restraunteurs to promote long term business growth.
Account Manager
Rewards Network
03.2008 - 05.2010
- Actively managed over 500+ restaurant clients in the Orange County/San Diego territories by
handling and monitoring their website, email, mobile application and social media programs. - Built and maintained relationships with clients to encourage new and repeat business
opportunities through business intelligence presentations, product renewals, and program
modifications - Directly contributed to increasing client retention from 59.4% to 67.8%
- Met existing customers to review current services and expand sales opportunities.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Educated clients on new products or services to increase customer engagement.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed patron feedback to identify opportunities for business improvement.
Entry-Level Engineer
Latitude 33
05.2006 - 08.2007
- Collaborated with Architects and Designers for various residential plans with street improvements, grading and infrastructure design.
- Assisted in developing cost-effective solutions to engineering problems.
- Developed and implemented procedures to verify compliance with engineering standards.
Education
Master of Science - Civil Engineering
Kharkiv State Univ. of Construction & Architecture
Kharkiv, UkraineSkills
- Project Coordination
- Client Relationship Building
- CRM
- Support Services
- Team Collaboration
- Pipeline Management
- Territory Management
- Lead Development
- Revenue Generation
- Account Servicing
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Assistant to Financial Advisor
WestPAC Wealth Partners
11.2020 - 03.2021
Freelance
Self
05.2012 - 11.2020
Account Executive
Rewards Network
05.2010 - 10.2012
Account Manager
Rewards Network
03.2008 - 05.2010
Entry-Level Engineer
Latitude 33
05.2006 - 08.2007
Master of Science - Civil Engineering
Kharkiv State Univ. of Construction & Architecture