Hi, I’m
Lydia Fisher
Technology Manager
Warsaw,IN
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Summary
I am a highly skilled and dedicated technology professional with a strong background in superior customer service as well as project management. Currently seeking to expand and offer IT Leadership skills with a dedicated passion for community growth and support. I am currently earning a Bachelor's Degree in Cyber Security and Information Assurance. Bringing comprehensive expertise in administrative support, information systems management, technical troubleshooting, budgeting, project management and team leadership.
Overview
10
years of professional experience
1
Certificate
1
year of post-secondary education
Work History
Warsaw Community SchoolsWarsaw, IN
Technology Manager
12.2019 - Current
Job overview
- Team Leader of 8 technology support specialists, providing guidance, training, and supervision to ensure efficient operations
- Developed and implemented technology support strategies and procedures, aligning them with organizational goals and priorities
- Managed deployments and maintenance of hardware, software, and network infrastructure across the district
- Collaborated with administrators and department heads to identify technology needs and recommend appropriate solutions, contributing to the strategic technology planning process.
- Recruited and trained IT team members
- Authored best practices documentation for use in new personnel onboarding processes
- Presented business leaders with ROI estimations to drive project planning
- Organized installation of system updates to address vulnerabilities and reduce security issues
Warsaw Community SchoolsWarsaw, IN
Level 2 Technician
06.2017 - 01.2019
Job overview
- Provided technical support to faculty, staff, and students at Warsaw Community High School and Warsaw Area Career Center. Servicing 7,200+ students and 500+ staff.
- Diagnosed and resolved hardware and software issues, including troubleshooting network connectivity, computer hardware, and peripheral devices
- Assisted with setup and maintenance of computer labs, ensuring that equipment was properly configured and maintained.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Linked computers to network and peripheral equipment
Warsaw Community SchoolsWarsaw, IN
Information Systems Manager
07.2015 - 06.2017
Job overview
- Oversaw management and maintenance of student information system, ensuring accurate and up-to-date data for over 7,000 student records.
- Developed and implemented procedures to streamline data entry and retrieval processes, improving efficiency and reducing errors.
- Learned and utilized SQL for Data queries and building reports used for State reporting of student and staff data.
- Trained staff members on proper use of the student information system, providing ongoing support and troubleshooting assistance.
- Collaborated with administrators and educators to generate reports and analytics from the system, supporting data-driven decision-making.
- Enhanced existing reports with introduction of new system features.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements
Warsaw Community SchoolsWarsaw, IN
Technology Admin Assistant
10.2013 - 07.2015
Job overview
- Assisted Warsaw Community Schools Technology department in various administrative tasks, including documentation, scheduling, and inventory management
- Provided exceptional customer service to 500+ staff members, 7,000= students, and parents, addressing their technical inquiries and troubleshooting issues effectively
- Maintained accurate records of equipment, licenses, and warranties, ensuring compliance with school policies and procedures
- Collaborated with technology team members to organize and coordinate training sessions and workshops for staff members, enhancing their technology skills.
- Scheduled office meetings and client appointments for staff teams
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
Education
Western Governors UniversitySalt Lake City, UT
Bachelors Degree from Cyber Security And Information Assurance
12.2022 - Current
Fulton County Christian AcadamyRochester, IN
HS Diploma
08.2017 - 06.2002
Skills
Network administrationProject managementTeam leadership and supervisionCustomer service and communicationTraining and workshop facilitationBudgeting and Procuring
Staff Management
Coaching and mentoring
Operations management
Verbal and written communication
SQL Proficiency
Certification
ITIL 4
Timeline
ITIL 4
06-2023
Western Governors University
Bachelors Degree from Cyber Security And Information Assurance
12.2022 - Current
Technology Manager
Warsaw Community Schools
12.2019 - Current
Fulton County Christian Acadamy
HS Diploma
08.2017 - 06.2002
Level 2 Technician
Warsaw Community Schools
06.2017 - 01.2019
Information Systems Manager
Warsaw Community Schools
07.2015 - 06.2017
Technology Admin Assistant
Warsaw Community Schools
10.2013 - 07.2015