Nick Conway
Seattle,WA
Summary
Strategic technology leader specializing in enterprise systems administration, infrastructure design, and IT operations management. Led digital transformation initiatives, including cloud migrations and cybersecurity implementations in educational environments. Focused on empowering faculty and staff through targeted training and technology enablement.
Overview
26
26
years of professional experience
Work History
Technology Manager
The Little School
Bellevue, WA
01.2021 - Current
- Led migration from legacy on-premises servers to Microsoft 365 and Google Workspace, improving collaboration by [40%] and access to resources by [30%].
- Implemented comprehensive security framework with MFA and email protection tools, resulting in a [90%] decrease in phishing incidents and enhancing user trust in digital communications.
- Directed over 200 student and 50 staff endpoints across macOS, Windows, iOS, and ChromeOS.
- Successfully led technology initiatives that improved digital learning experiences for over [250] users, enhancing student engagement.
- Supervised maintenance of network infrastructure and enforcement of security protocols.
- Collaborated with educators to enhance digital learning experiences through innovative technologies.
- Evaluated emerging technologies to boost classroom engagement strategies effectively.
- Developed training materials that increased staff proficiency in new technologies by within three months.
- Coordinated with vendors for timely delivery of hardware or software products required by the organization.
- Conducted research into emerging products and technologies that could improve organizational processes.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
Systems Administrator
Transforming Age
Bellevue, WA
01.2020 - 01.2021
- Ensured seamless IT operations for 48+ retirement communities nationwide, supporting 5-10 locations across Washington State.
- Administered mass residential networks, improving staff operations and resident connectivity across multi-building campuses.
- Implemented backup solutions across acquired facilities, safeguarding data integrity and delivering hands-on troubleshooting for distributed workforce.
Systems Administrator
Funko, LLC
Everett, WA
01.2017 - 01.2020
- Managed VMware environments with 30+ hosts and administered HPE, Dell, and Pure Storage SAN infrastructure to ensure reliable performance.
- Scaled IT infrastructure to support growth from 20 to over 700 employees across US, UK, and Asia locations.
- Migrated from Mac Server to JAMF MDM and implemented Apple Device Enrollment Program for streamlined zero-touch Mac deployments.
Applications Support Technician
Funko, LLC
Everett, WA
01.2016 - 01.2017
- Delivered technical support for Funko's application systems and software tools, resolving user issues to ensure smooth operations.
- Partnered with development teams to improve application functionality and user experience, contributing to overall satisfaction.
- Coordinated deployments and managed hardware transitions, serving as primary contact to streamline executive support.
Corporate Technician / Residential Technician
Valley Techs Inc.
Lynnwood, WA
01.2011 - 01.2016
- Managed services for Fungo as primary MSP during startup phase, enabling transition to global enterprise infrastructure.
- Administered servers and designed networks while delivering break/fix support for multiple business clients.
- Cultivated professional relationships resulting in a direct hire when the company established internal IT team.
Data Telecom Engineer
Professional Technology Integration
Seattle, WA
01.2006 - 01.2010
- Analyzed network performance to pinpoint optimization opportunities, enhancing overall system reliability.
- Collaborated with cross-functional teams to implement system upgrades, streamlining processes and minimizing downtime.
- Designed telecom networks to improve communication infrastructure for clients, ensuring reliable connectivity.
Game Tester (QA)
Parker Industries (Contractor to Nintendo)
Redmond, WA
01.2000 - 12.2005
- Tested gameplay functionality, identifying critical bugs and inconsistencies to improve software stability.
- Collaborated with developers to report issues and recommend improvements, contributing to smoother game releases.
- Executed quality assurance testing for Nintendo game titles, enhancing gameplay experience through detailed feedback.
Education
Some College (No Degree) -
Seattle Central Community College
Seattle, WASome College (No Degree) - Information and Computer Systems
Lake Washington Technical College
Kirkland, WASkills
- Network management and design
- Project planning
- Network infrastructure
- Cloud migration
- Cybersecurity framework
- IT budget management
- VMware ESXi virtualization
- Windows Server support
- macOS and Microsoft 365 applications
- Google Workspace\Education
- Entra AD
- Multi-factor authentication strategies
- Firewall and VPN setup
- DNS and DHCP administration
- Endpoint protection methods
- User provisioning compliance
- HPE, Dell, and Pure Storage SAN technologies
- Jamf Pro\School for Apple device management
- Microsoft Intune and SCCM integration
- Windows and Mac imaging techniques
- Zero-touch deployment strategies
- Workstation configuration expertise
- Hardware diagnostics skills
- Enterprise email security implementation
- Conference systems management
- Event technology coordination
- Group collaboration tools
- Clever, Google, Microsoft, Blackbaud integration for Identity Managment, Google Classroom provisioning, and rostering
Timeline
Technology Manager
The Little School
01.2021 - Current
Systems Administrator
Transforming Age
01.2020 - 01.2021
Systems Administrator
Funko, LLC
01.2017 - 01.2020
Applications Support Technician
Funko, LLC
01.2016 - 01.2017
Corporate Technician / Residential Technician
Valley Techs Inc.
01.2011 - 01.2016
Data Telecom Engineer
Professional Technology Integration
01.2006 - 01.2010
Game Tester (QA)
Parker Industries (Contractor to Nintendo)
01.2000 - 12.2005
Some College (No Degree) -
Seattle Central Community College
Some College (No Degree) - Information and Computer Systems
Lake Washington Technical College