Lydia Garcia
Elderly Caregiver/HCA Registry
Escondido,CA
Summary
Compassionate and driven House Manager with excellent abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of board and care facilities. Reliable House Manager known for being a capable, well-trained professional. Exceptional qualities and to prioritize tasks. Pursuing a new role where hard work and dedication will be highly valued. Empathetic individual with more than Responsible Residential Support professional committed to supporting a better life, including emotional guidance and safety. Bringing 30 years of experience combined with strong desire to create lasting and positive care. Knowledgeable about security policies, student resources and strategies for building strong and productive relationships with students, staff and colleagues. Positive, upbeat and clear communicator with good interpersonal, multitasking and problem-solving abilities. Proficient in updating logs and filing reports. Reliable employee seeking full time position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Caregiver/Residential House Manager
Temple Heights Senior Care
Murrieta, CA
11.2019 - Current
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Communicated with delegating nurse to coordinate and complete medical services.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Promoted positive relations between residents and staff.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Solved grievances and complaints by collaborating with residents.
- Supported personal needs of residents dealing with diverse conditions.
- Enforced policies and safety standards through building and room rounds.
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Assisted residents with daily hygiene and living tasks.
Home Care Aide
Excel Home Care
Temecula, CA
02.2014 - 09.2018
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Supervised daily activities and provided assistance to staff.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Administered medication as directed by physician.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored and assisted residents through individual service plans.
- Followed nutritional plans to prepare optimal meals.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Scheduled and accompanied clients to medical appointments.
Elderly Caregiver
Sacred Heart Senior Living
Murrieta, CA
06.2013 - 08.2018
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Offered companionship and kindness to elderly patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted disabled clients to support independence and well-being.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Scheduled daily and weekly care hours for client caseload.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Medical Assistant
Dr. Thomas Araneta
Sun City, Ca
11.2012 - 03.2013
- Clinical Skills: Back Office - Room patients, Perform Vitals, EKG’S, Lab handling, Referrals, Fam-Pact, Perform eligibility checks, Collect balances on accounts, Collect portion of deductibles, immunizations, assist in minor Procedures, Prior authorizations, process refill request, maintain inventory, bill for services performed, before and after visit, Use of Athena net, officeallyehr systems, order all office supplies and equipment, schedule appointments, use of multi telephone line, splinting and casting, Administrative Skills: Front office - Receptionist and Data entry, Medical Records Filing/Medical Records Aassistant, Pulling Charts/ Labs, Scheduling Appointments, CPT/ICD-9 Coding, CHDP, Sports physicals, DMV/work physicals, Disability forms, Administered Medications, Urinalysis/hCG, vitals, perform Venipuncture, performed EKG’s, Injections, LAB testing, Assisted in surgeries, EHR scripts enterprise, Referrals, Scanning, Scheduling Appointments in all scripts practice management system, E/M Coding, cold sterilization, order supplies instruments/office meds, answer phones took messages, called in rx to pharmacy, prior auths
- Made sure office was running accurately, billing knowledge attaching correct dx to cpt codes & procedure codes, after hours services, verify insurances via computer/phone, Translated procedures directions for medication in spanish to patients.
Care Giver
Glen George
Sun City, Ca
05.2006 - 09.2012
- Help client with the Activities of Daily Living , Performs personal care activities that help the client; such as personal hygiene, ambulation, eating, dressing and shaving , Talk and give company to clients and participate in resident activities , Provide clients or residents with transfers and assist moving in and out of beds, baths, wheelchairs or cars , Change bed linens, clean and iron patients laundry and assist keep patients room, cabinet, and dresser drawers neat and clean , Provide scheduled care, and personal care; for example, bathing, dressing and feeding , Maintain a specialized approach to responsibilities such as uniform, start times and absenteeism , Take vital signs , Take part in maintaining a pleasant work environment , Help with patients room, resident bathroom, and common area sanitation and housekeeping duties.
Supervisor
DHL
Riverside, Ca
01.2002 - 07.2006
- Supervise and assist in daily warehouse and shipping areas including:Filling and shipping customer orders, satisfying internal shipping requirements (technical service, vendors, etc.), ensuring accuracy of shipments and supporting documentation, receiving incoming material and routing to appropriate area or personnel, filling work orders from production, packaging assemblies and receiving into finished goods, ensuring inventory transactions are accurately logged and overseeing cycle counts and reconciliation activities
- Measuring and reporting the effectiveness of the department activities
- Developing and maintaining departmental work instructions for all tasks
- Establishing or adjusting work procedures to meet warehouse demands as dictated by production schedules and work flow
- Interpreting company policies to workers and enforcing safety regulations
- Recommending measures to improve quality of service, increasing efficiency of department and work crew and equipment performance
- Continuously improve warehouse operations through the use of lean enterprise practices
- Conferring with other supervisors to coordinate activities of individual departments and serving internal customers.
Education
UEI College
Riverside, CA 05.2012 - 05.2012
High School Diploma -
John W. North High School
Riverside, CA 03.1984 - 05.1988
Skills
Dependable and Responsible
Multitasking Abilities
Written Communication
Excellent Communication
PPE Compliance
Organization and Time Management
Problem-Solving
Teamwork and Collaboration
Cultural Awareness
Attention to Detail
Critical Thinking
Flexible and Adaptable
Teambuilding
Quality service
Activities scheduling
Facility inspections
Event oversight
Timeline
Caregiver/Residential House Manager
Temple Heights Senior Care
11.2019 - Current
Home Care Aide
Excel Home Care
02.2014 - 09.2018
Elderly Caregiver
Sacred Heart Senior Living
06.2013 - 08.2018
Medical Assistant
Dr. Thomas Araneta
11.2012 - 03.2013
UEI College
05.2012 - 05.2012
Care Giver
Glen George
05.2006 - 09.2012
Supervisor
DHL
01.2002 - 07.2006
High School Diploma -
John W. North High School
03.1984 - 05.1988