Lydia Harris
Elyria,OH
Summary
Dynamic team member with a proven track record at McDonald's, enhancing customer satisfaction through effective communication and team motivation. Skilled in problem-solving and safety protocols, I fostered a collaborative environment that empowered team members, resulting in improved service quality and operational efficiency. Committed to excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
Team Leader
McDonald's
Elyria, OH
09.2023 - 04.2024
- Oversaw daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on operational procedures and customer interaction techniques.
- Enhanced employee engagement through effective communication and team-building activities.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Operations Worker
At Home Store
Sheffield OH
05.2023 - 12.2023
- Established a culture of safety within the workplace by promoting adherence to established protocols and conducting regular training sessions.
- Increased customer satisfaction with timely order fulfillment and accurate inventory management.
- Conducted regular quality control checks to maintain high product standards and minimize defects or errors.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Daycare Assistant Teacher
Rapha Academy
Elyria, OH
01.2023 - 05.2023
- Collaborated with lead teachers to create age-appropriate educational materials.
- Monitored individual progress and provided feedback to parents during meetings.
- Implemented behavioral management techniques to encourage positive interactions among children.
- Participated in training sessions to enhance instructional strategies and classroom management skills.
- Kept notes of behavior issues, food served, and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Incorporated music and play into developmentally appropriate activities.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Fostered creative expression among children through art projects, dramatic play opportunities, and music exploration activities.
- Supported special needs students effectively with tailored instructional strategies designed specifically for their unique learning requirements.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Operations Worker
AtHome Store
Mentor, OH
11.2020 - 03.2021
- Maintained inventory accuracy through regular stock checks and updates.
- Collaborated with team members to meet production deadlines efficiently.
- Followed safety protocols to ensure a safe working environment for all staff.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Daycare Assistant Teacher
Lil Sneakers
Mentor, OH
09.2020 - 11.2020
- Supported classroom activities by assisting in lesson planning and implementation.
- Supervised children during playtime to ensure safety and engagement.
- Assisted in maintaining a clean and organized learning environment.
- Fostered positive relationships with children to promote social development.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Aided in smooth transitions between activities throughout the day by preparing materials ahead of time and guiding students calmly from one task to another.
Daycare Teacher
New Promise Church
Kirtland OH
06.2020 - 09.2020
- Implemented classroom management techniques to foster a positive learning environment.
- Supervised daily activities, ensuring safety and engagement of all children.
- Collaborated with parents to discuss child progress and address concerns.
- Organized educational games that promoted teamwork and communication among students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Enhanced children's problem-solving skills through guided activities and open-ended questions.
- Promoted physical health and well-being of children by incorporating daily physical activities and teaching about healthy eating habits.
Crew Member
McDonald’s
Painesville, OH
03.2018 - 06.2020
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register accurately, handling transactions and managing cash flow efficiently.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Prepared food items according to safety protocols and quality standards, ensuring freshness and presentation.
- Adapted quickly to changing demands during peak hours, optimizing workflow efficiency.
- Implemented best practices in food safety compliance, reducing risk of contamination incidents.
- Engaged with customers to provide product information and promote special offers effectively.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Fairport Harbor High School
Fairport Harbor, OHHuman Resource Management
Lorain County Community College
Elyria, OH05.2026
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
People management
Work Planning and Prioritization
Documentation and reporting
Complex Problem-solving
Analytical thinking
Overseeing daily activities
Conflict resolution
Safety
Relationship building
Cash handling
Client support
Client service
Complaint resolution
Verbal and written communication
Time management
Multitasking
Customer service
Multitasking Abilities
Organizational skills
Excellent communication
Positive attitude
Teamwork
Problem-solving abilities
Reliability
Professional and courteous
Timeline
Team Leader
McDonald's
09.2023 - 04.2024
Operations Worker
At Home Store
05.2023 - 12.2023
Daycare Assistant Teacher
Rapha Academy
01.2023 - 05.2023
Operations Worker
AtHome Store
11.2020 - 03.2021
Daycare Assistant Teacher
Lil Sneakers
09.2020 - 11.2020
Daycare Teacher
New Promise Church
06.2020 - 09.2020
Crew Member
McDonald’s
03.2018 - 06.2020
High School Diploma -
Fairport Harbor High School
Human Resource Management
Lorain County Community College