Lydia Hernandez-Cruz
Canton,United States
Summary
Dynamic professional at Cherokee County Tax Commissioners, adept in information security and exceptional customer service. Fluent in English and Spanish, I excel in community advocacy and efficient problem-solving, significantly enhancing client satisfaction and operational efficiency. Passionate to work with a team who strives to have a a good and long term relation with clients. Skilled in Microsoft Office and known for outstanding attention to detail and collaboration abilities.
Overview
5
5
years of professional experience
8
8
Certification
Work History
Clerk
Cherokee County Tax Commisioners
Woodstock , GA
06.2023 - Current
- Created memos, letters, emails, reports, presentations as requested by management.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Assisted customers with inquiries and complaints in a professional manner.
- Communicated with customers and employees to answer questions or explain information.
- Processed payments, refunds, and exchanges accurately and efficiently.
Advocate
Cherokee Family Violence Center
Canton, GA
06.2022 - 01.2024
- Complete reports, paperwork, and documentation accurately and on time.
- Maintained filing systems for confidential documents.
- Identify appropriate community resources and provide referrals for services.
- Recruit, train, and supervise volunteer advocates to support the mission.
- Advocate for victims during difficult situations by filing police reports and providing needed services.
- Assisted clients in understanding their legal rights and responsibilities.
Assistant
CJ Cable Installation, LLC
Canton, GA
04.2020 - 07.2021
- Gather and sort data for inclusion in reports and files.
- Served as a contact person and source of information to maintain good communication with clients.
- Answer incoming calls and record accurate messages.
- Schedule and coordinate meetings, appointments, and travel arrangements for managers or supervisors.
- Handle incoming calls and direct callers to the appropriate department or employee.
- Maintain front desk to provide a positive first impression.
Education
High School Diploma -
Cherokee High School
Canton, GA05-2020
Healthcare Science
Chattahoochee Technical College
Marietta, GASkills
- Attention to Detail
- Information Security
- File Maintenance
- Records retrieval
- Active listening
- Verbal and written communication
- Collaboration and teamwork
- Great communication skills
- Client advocacy
- Customer service
- Problem-Solving
- Fast learner
- Microsoft Office
- Interpretation (Medically, and Crisis Intervention)
- Cash Management
Certification
- Certified Healthcare Interpreter, Westbridge Solutions - 2021
- Safety Planning Demystified, GCADV - 2022
- Mandated Reporter Protecting Children in Georgia, Pro Solutions Training - 2022
- Introduction to Domestic Violence, GCADV - 2022
- Introduction to Legal Advocacy 1 & 2, GCADV - 2022
- Connecting the Dots During Crisis Calls, GCADV - 2022
- CPR/First-Aid, NationalCPRFoundation -2022
- Notary - 2023
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Clerk
Cherokee County Tax Commisioners
06.2023 - Current
Advocate
Cherokee Family Violence Center
06.2022 - 01.2024
Assistant
CJ Cable Installation, LLC
04.2020 - 07.2021
- Certified Healthcare Interpreter, Westbridge Solutions - 2021
- Safety Planning Demystified, GCADV - 2022
- Mandated Reporter Protecting Children in Georgia, Pro Solutions Training - 2022
- Introduction to Domestic Violence, GCADV - 2022
- Introduction to Legal Advocacy 1 & 2, GCADV - 2022
- Connecting the Dots During Crisis Calls, GCADV - 2022
- CPR/First-Aid, NationalCPRFoundation -2022
- Notary - 2023
High School Diploma -
Cherokee High School
Healthcare Science
Chattahoochee Technical College
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