Lydia Hersman
Waterville
Summary
Reliable Customer Service Representative with over 15 years experience in fast paced sales and account management environments. Highly organized, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Leader
Hannaford Supermarket
Clinton
05.2023 - Current
- Assist customers with inquiries and resolve issues.
- Handle customer complaints with empathy and professionalism.
- Efficiently run store front end by flowing company standards for line management and associates breaks.
- Balance and reset cash drawers
- Prepare store deposits
- Train new staff on customer service protocols and best practices.
Commercial Cleaner
Waterville Public Library
Waterville
09.2022 - Current
- Clean library floors using industrial vacuums and mops.
- Sanitize restrooms and common areas daily for health standards.
- Maintain cleanliness of reading areas and study rooms efficiently.
- Restock cleaning supplies and reported inventory needs promptly.
- Manage waste disposal and recycling processes effectively.
- Sweep and mop floors, dust surfaces, and vacuum carpets.
- Collected trash from floors within hallways, bathrooms and work areas.
Commercial Cleaner
Buell Fuels
Deansboro
09.2021 - Current
- Clean office spaces to maintain a hygienic environment for staff and customers.
- Dispose of waste and recycling in accordance with company guidelines.
- Restocked cleaning supplies to ensure availability for daily operations.
Brand Associate
Old Navy
New Hartford
09.2018 - 02.2022
- Assisted customers with product selection and provided information about the brand.
- Organized sales floor displays to maximize visibility of products.
- Handled cash register transactions accurately and efficiently.
- Restocked shelves with merchandise as needed.
- Processed returns according to company policy.
- Provided excellent customer service at all times.
- Implemented loss prevention measures to protect company assets.
- Resolved customer complaints in a timely manner.
- Performed daily opening and closing duties including counting money in the register drawer.
Customer Service Representative
Buell Fuels
Deansboro
08.2015 - 08.2018
- Assisted customers with fuel orders and service inquiries.
- Managed customer accounts and updated billing information.
- Resolved customer complaints through effective communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Associate of Applied Science - Office Administration
Utica School of Commerce
Utica, NY 08.2009 - 05.2011
Skills
- Conflict resolution
- Payment processing
- Cash handling
- Effective communication
- Attention to detail
- Time management
- Telephone etiquette
- Customer relations
- Customer service excellence
- Administrative support
- Organization and recordkeeping
- Account management
Timeline
Customer Service Leader
Hannaford Supermarket
05.2023 - Current
Commercial Cleaner
Waterville Public Library
09.2022 - Current
Commercial Cleaner
Buell Fuels
09.2021 - Current
Brand Associate
Old Navy
09.2018 - 02.2022
Customer Service Representative
Buell Fuels
08.2015 - 08.2018
Associate of Applied Science - Office Administration
Utica School of Commerce
08.2009 - 05.2011