JESSICA RAMIREZ
Fontana,CA
Summary
Systematic Lead Customer Service committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
6
6
years of professional experience
Work History
Customer Service Leader
Big Lots
01.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
- Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.
- Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.
- Effectively managing and closing the store to get it ready for the next day.
Cashier Team Lead
99 Cents Only
05.2018 - 04.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
Associate of Science - Mathematics And Science
Chaffey College
Rancho Cucamonga, CA06.2023
Skills
- Interpersonal Communications
- Policy Enforcement
- Sales Support
- Cash Handling
- Adaptability
- Conflict Resolution
- Decision Making
- Multitasking
- Performance Monitoring
- Training and Development
- Goal Setting
- Interpersonal Skills
Timeline
Customer Service Leader
Big Lots
01.2023 - Current
Cashier Team Lead
99 Cents Only
05.2018 - 04.2021
Associate of Science - Mathematics And Science
Chaffey College