Haley Jackson
Athens,GA
Summary
Driven Customer Service Leader with a proven track record at Progressive Lighting, enhancing customer satisfaction and team performance. Excelled in client engagement and system optimization, achieving significant service quality improvements. Skilled in interpersonal communications and policy enforcement, adept at managing high-volume workloads and initiatives with business goals.
Overview
2
2
years of professional experience
Work History
Customer Service Leader
Progressive Lighting
06.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Planned schedules and workflows based on expected customer demands.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.
EDI Customer Lead
Progressive Lighting
06.2022 - Current
- Optimized server performance through routine maintenance and capacity planning initiatives.
- Established regular communication channels with key stakeholders across all departments, effectively aligning IT initiatives with broader business objectives and priorities.
- Recommended information technology policies and procedures, identified problems, evaluated trends and anticipated requirements.
- Implemented regular system audits to monitor compliance with industry standards and best practices.
Education
High School Diploma -
Franklin County High School
Skills
- Customer Relations
- Client Engagement
- Interpersonal communications
- Sales Support
- Policy Enforcement
- Telephone Etiquette
- Team Management
- Escalation Handling
Timeline
Customer Service Leader
Progressive Lighting
06.2022 - Current
EDI Customer Lead
Progressive Lighting
06.2022 - Current
High School Diploma -
Franklin County High School