Ryan MacDonald
Manchester
Summary
Dynamic Customer Service Leader with a proven track record in problem resolution and team collaboration. Committed to delivering efficient service and enhancing customer satisfaction during peak periods.
Overview
7
7
years of professional experience
Work History
Customer Service Leader
Hannaford Supermarket
Manchester
06.2021 - Current
- Resolved customer complaints and issues promptly and professionally.
- Coordinated schedules to maintain adequate staffing during peak hours.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Collaborated with other departments within the organization to resolve complex customer issues.
- Provided support during peak periods of high volume calls or emails from customers.
Buser
Blueberry Muffin
Conway
11.2018 - 03.2019
- Cleaned and maintained dining areas to ensure a pleasant guest experience.
- Assisted servers by promptly clearing and resetting tables for new guests.
- Delivered dishes and utensils to dining room staff as needed during service.
- Ensured proper stock levels of condiments and supplies throughout shifts.
- Supported team members in maintaining a fast-paced, efficient work environment.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04-2028
High School Diploma -
Kennett High School
Conway, NH06-2024
Skills
- Customer service
- Problem resolution
- Team collaboration
- Time management
- Sales techniques
- Data analysis
- Cash handling
- Customer relations
References
References available upon request.
Timeline
Customer Service Leader
Hannaford Supermarket
06.2021 - Current
Buser
Blueberry Muffin
11.2018 - 03.2019
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Kennett High School