Lydia Isenberger
Tucson,AZ
Summary
Results-oriented Executive Assistant & Operations Leader with over 12 years of experience supporting senior executives and enhancing office operations. Utilizes a diverse background in business ownership and corporate management to streamline workflows and improve client relations. Bilingual communicator skilled in driving administrative efficiency and effectively managing critical escalations.
Overview
3
3
Languages
41
41
years of professional experience
Work History
Owner & General Manager
Reiki Metaphysical Bookstore
Rolling Hills Estates, CA
09.2001 - Current
- Directed daily business operations, curated inventory, and managed finances for established metaphysical bookstore.
- Spearheaded community outreach programs, workshops, and wellness events, enhancing customer retention and increasing foot traffic.
- Managed end-to-end supply chains, sourced unique inventory from global vendors, and optimized profit margins.
- Spearhead community outreach programs, workshops, and wellness events that increased customer retention and foot traffic.
Account Supervisor
Centene Corporation
Tucson, AZ
06.2021 - 02.2025
- Streamlined account operations to enhance member experience, resulting in improved first-contact resolution (FCR) rates.
- Collaborated with healthcare providers, facilities, and external businesses to expedite case resolutions and improve member satisfaction.
- Leveraged complex operational systems and healthcare CRM tools to audit daily workflows, eliminate inefficiencies, and maintain high service-delivery benchmarks.
- Navigated regulatory environments and compliance policies to provide accurate, empathetic, and timely support for member inquiries.
Residential Real Estate Agent
Dan Schwartz Realty, Inc.
Tucson, AZ
02.1988 - 06.1990
- Facilitated residential real estate transactions, guiding clients through purchasing and selling life cycle for seamless closings.
- Conducted comprehensive market research and comparative market analyses (CMA) to identify and align listings with precise client criteria.
- Coordinated and executed property showcases and targeted tours, delivering tailored insights to enhance the buyer experience and accelerate decision-making.
- Managed client relationships and communications, cultivating strong referral pipeline through consultative service.
Loan Processor & Financial Specialist
Home Federal Savings – Great American Bank
Tucson, AZ
08.1985 - 01.1988
- Managed the end-to-end processing of mortgage loan applications, verifying critical documentation for accuracy, compliance, and timely underwriting submission.
- Collaborated closely with underwriters to review and audit loan files, identifying discrepancies and streamlining the overall approval pipeline.
- Coordinated collection of processing fees and vendor funds from Realtors and clients, expediting credit reporting and property appraisal timelines.
- Maintained internal banking ledger integrity through auditing, balancing, and inputting daily financial transactions and corporate reports into centralized banking system.
- Ensured data integrity and ledger reconciliation, reducing financial discrepancies in daily corporate reporting.
Education
High School Diploma -
Presbyterian Pan-American High School
Kingsville, TXAssociate of Arts - Division of Education, Psychology
Highland college
Pasadena, CAAssociate of Arts - Psychology, Computer Programming, Music Composition
Pima Community College
Tucson, AZResidential Licensed Real Estate Agent - Licensed Residential Real Estate Agent
Hogan School of Real Estate
Tucson, AZMedical Billing and Coding - Medical Coding/Billing - Medical Transcription
Larson Training Centers, Inc.
Carson, CAMedicalTranscription - Travel & Tourism
Larson Training Centers, Inc.
Carson, CASkills
- Retail Management
- Inventory Management
- Business Operations
- Executive support
- Healthcare operations
- Customer Engagement
- Client development
- Technology & Languages
- Microsoft Office Suite
Accomplishments
- High School Valedictorian Award — Awarded to the graduating Senior with the highest academic grade point average in the class.
- Dean Vaughn Medical Terminology Award — Recognized for excellence in medical terminology comprehension.
- Typing Speed Achievement — High-speed professional typing verified at 110 WPM.in inter-scholal competitions.
Languages
English
Spanish
German
Timeline
Account Supervisor
Centene Corporation
06.2021 - 02.2025
Owner & General Manager
Reiki Metaphysical Bookstore
09.2001 - Current
Residential Real Estate Agent
Dan Schwartz Realty, Inc.
02.1988 - 06.1990
Loan Processor & Financial Specialist
Home Federal Savings – Great American Bank
08.1985 - 01.1988
MedicalTranscription - Travel & Tourism
Larson Training Centers, Inc.
Medical Billing and Coding - Medical Coding/Billing - Medical Transcription
Larson Training Centers, Inc.
Residential Licensed Real Estate Agent - Licensed Residential Real Estate Agent
Hogan School of Real Estate
Associate of Arts - Psychology, Computer Programming, Music Composition
Pima Community College
Associate of Arts - Division of Education, Psychology
Highland college
High School Diploma -
Presbyterian Pan-American High School