ALICIA PEÑARANDA

• Founded and manage daily restaurant operations, overseeing business performance, customer experience, and operational efficiency.
• Lead employee recruitment, training, scheduling, and performance management.
• Manage purchasing, inventory control, vendor relationships, payroll, and operational expenses.
• Monitor financial performance, sales reports, cash management, and profitability indicators.
• Develop and implement operational procedures to improve productivity and service quality.
• Ensure compliance with health, safety, and food service regulations.
• Manage online ordering platforms and customer relationship activities.
• Drive process improvements to increase efficiency and customer satisfaction.

• Managed administrative and operational activities to support daily business functions.
• Coordinated payroll processes, invoices, vendor documentation, and financial records.
• Maintained inventory records and supported purchasing activities.
• Prepared reports and maintained accurate operational documentation.
• Assisted management with employee scheduling and administrative processes.
• Supported customer service operations and resolution of business issues.

Assisted with inventory control, purchasing, vendor payments, scheduling, payroll support, and cash closing procedures.

• Managed daily operations of customer support department to ensure timely issue resolution.
• Supervised staff performance and provided ongoing training and support.
• Developed and implemented effective customer service strategies for guest satisfaction.
• Led sales team in developing customer engagement strategies and enhancing service quality.

• Conducted business analysis and requirements gathering for information system improvements.
• Supported implementation of technology solutions for public utility companies in water, wastewater, and sanitation services.
• Collaborated with business stakeholders to identify needs and improve operational processes.
• Supported implementation activities related to Phases II and III of the Assurance Plan under Consulting Contract No. 588 of 2018.

• Managed retail operations, sales, purchasing, and inventory management.
• Supervised customer service activities and vendor relationships.
• Managed invoices, taxes, utilities, and administrative documentation.
• Provided technical support for computers, printers, and office equipment.

• Supported the Unified Administration and Control System (SAC) project for PVD.
• Defined quality assurance procedures and testing strategies for software solutions.
• Coordinated testing activities to validate functionality, reliability, and software quality.
• Collaborated with development teams to identify defects and improve software delivery processes.

• Developed instructional materials and training content.
• Delivered workshops, demonstrations, seminars, and team-based learning activities.
• Supported workforce development through structured training methodologies.

• Coordinated technical, administrative, and financial activities for assigned projects.
• Monitored contractor performance, project schedules, deliverables, and contractual obligations.
• Ensured compliance with project management and supervision standards.
• Supported reporting, stakeholder communication, and project governance activities.