LYDIA LOPEZ
Fort Myers,FL
Summary
Registered pharmacy technician with 14+ years of experience in both the retail and hospital setting. Dedicated, hard working, and reliable professional who maintains a focus to detail and accuracy.
Overview
18
18
years of professional experience
Work History
Clinical Associate
Benecard PBF
11.2023 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care
- Completed necessary reports and documentation on time and to specifications.
- Collaborated with cross-functional teams to drive continuous improvement in clinical operations processes.
- Worked effectively in fast-paced environments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Managed a high volume of claims daily, consistently meeting deadlines and maintaining a low error rate.
- Paid or denied medical claims based upon established claims processing criteria.
- Researched and resolved complex medical claims issues to support timely processing.
- Verified patient insurance coverage and benefits for medical claims.
Customer Service Representative
Lee Health
12.2021 - 11.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cleaned and sanitized checkout areas regularly.
- Responded to customer requests for products, services, and company information.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Lead Pharmacy Technician/EMS Technician
LeeSar
12.2010 - 11.2022
- Position includes filling hospital requests for medication and supplying emergency transport vehicles with their supplies
- Assisting the supervisor in the day-to-day operation of the repackaging center
- Directing work flow and serving as lead trainer for repacking center processes
- Maintaining inventory and place orders as needed, manage backorders and recalls in a proactive way
- Replenishing operating room and crash cart trays
- Identifying expired products for disposal, destruction, or return to manufacturer
- Receiving and checking drug orders
Pharmacy Technician/Cashier
Walgreens
06.2007 - 06.2011
- Position included working along side pharmacy staff, filling prescriptions and providing excellent customer service
- Maintaining inventory
- Filling prescriptions
- Restocking the store
- Helping unload deliveries
- Registered Pharmacy Technician
Education
Registered Pharmacy Tech. -
01.2010
High School Diploma -
Lehigh Senior High School
05.2008
Skills
- Reliable team player
- Patient-focused care
- Compassionate
Timeline
Clinical Associate
Benecard PBF
11.2023 - Current
Customer Service Representative
Lee Health
12.2021 - 11.2022
Lead Pharmacy Technician/EMS Technician
LeeSar
12.2010 - 11.2022
Pharmacy Technician/Cashier
Walgreens
06.2007 - 06.2011
Registered Pharmacy Tech. -
High School Diploma -
Lehigh Senior High School