Lydia Mackiewicz
Perrysburg
Summary
Detail-oriented and creative professional with a diverse background in customer service, sales, and operations. Skilled in working independently and collaboratively, with strong communication and a focus on providing exceptional guest experiences. Currently gaining hands-on experience in sales and client relations as a Group Sales Intern. My previous role as a Guest Services Supervisor enhanced leadership, problem-solving, and time management abilities. Highly proficient in customer engagement and ensuring smooth operations in fast-paced environments. Passionate about delivering high-quality service and creating memorable experiences for clients and guests.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Group Sales Intern
Toledo Mud Hens and Walleye
01.2025 - Current
- Provide exceptional customer service and ensure client satisfaction
- Answer phone calls and make outbound phone calls
- Develop and maintain relationships with clients and vendors
- Respond to inquiries and provide information on pricing, availability, and services
- Collect and confirm group bookings and ensure all details are accurate
Character Performer
Northeast Ohio Creatives
08.2024 - Current
- Act as different characters (Princesses, villains)
- Make magical experiences
Owner
Lydia’s Princesses
04.2024 - Current
- Party entertainer
- Meet and greets
- Works with children and adults
Box Office, Team Store Associate and Pond Patrol
Toledo Mud Hens and Walleye
08.2024 - 01.2025
- Greet fans
- Sell merchandise and tickets to fans
- Answer questions
- Keep the crowd entertained and hyped
- Stay organized and multitask in fast paced situations
Guest Services Location Supervisor
Cedar Point
04.2024 - 08.2024
- Greet guests and answer questions
- Lead VIP tours of Cedar Point
- Answer phone calls and emails
- Be the face of Guest Services and Cedar Point
- Lead the Guest Experience team
- Be there for other associates and make sure they feel comfortable and confident in their work
- Provided information and accommodation for guests with disabilities
Associate Manager
X-Golf
12.2023 - 05.2024
- Assist with golf operations such as tee sheet management
- Set up course for play and be able to explain the simulator
- Make and sell food and beverages
Guest Experience Intern
Cedar Point
05.2023 - 08.2023
- Greet guests and answer questions
- Lead VIP tours of Cedar Point
- Answer phone calls and emails
- Be the face of Guest Services and Cedar Point
Shift Lead
Clean Juice
12.2022 - 05.2023
- Be accurate while doing job quickly and efficiently
- In charge during shift
Seaman Recruit
US Navy
07.2022 - 10.2022
- Learned leadership and how to deal with high stress under pressure
Front of House Host
Chick-Fil-A
10.2021 - 05.2022
- Be accurate while working quickly
- Think fast and on feet
Rougarou Ride Operator
Cedar Point
05.2021 - 08.2021
- Ensure the safety and efficiency of the ride
Education
Bachelor of Science - Resort and Attraction Management Program
Bowling Green State University
04-2026
Diploma - Graduated with Honors
Perrysburg High School
Perrysburg, Ohio05.2022
Skills
- CRM software experience
- Sales strategy development
- Creativity
- Attention to Detail
- Communication
- Teamwork and Leadership
Certification
- ServSafe Alcohol, 01/24
- ServSafe Food Handling, 01/24
- CPR Certification, 01/24
Clubs And Activities
- Toledo Area Polka Society - Membership Chairperson
- BGSU Intramural Golf
- Toledo Humane Society- Volunteer
- Distracted Haunted House- Scare Team
- Toledo Zoo Teen- Zoo Teen Volunteer
Timeline
Group Sales Intern
Toledo Mud Hens and Walleye
01.2025 - Current
Character Performer
Northeast Ohio Creatives
08.2024 - Current
Box Office, Team Store Associate and Pond Patrol
Toledo Mud Hens and Walleye
08.2024 - 01.2025
Owner
Lydia’s Princesses
04.2024 - Current
Guest Services Location Supervisor
Cedar Point
04.2024 - 08.2024
Associate Manager
X-Golf
12.2023 - 05.2024
Guest Experience Intern
Cedar Point
05.2023 - 08.2023
Shift Lead
Clean Juice
12.2022 - 05.2023
Seaman Recruit
US Navy
07.2022 - 10.2022
Front of House Host
Chick-Fil-A
10.2021 - 05.2022
Rougarou Ride Operator
Cedar Point
05.2021 - 08.2021
Diploma - Graduated with Honors
Perrysburg High School
Bachelor of Science - Resort and Attraction Management Program
Bowling Green State University
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