Lydia Madlock
Lincoln
Summary
Team leadership;Ensure excellent client services while building and maintaining client Activity organization relationships. Strong people management skills and ability to coach, lead Progress monitoring and develop employees. Correction action planning Multi-talented Supervisor, consistently rewarded for success in operational improvements. Experience in policy development and Client needs assessment staff management procedures positively impacting overall morale and Customer service productivity. Devoted health professional with background in psychiatric care, patient support, and knowledge of infectious disease; health promotion and prevention. Help Clients thrive in challenging settings by developing coping mechanisms and personal skills. Deliver emotional, social and behavioral support to clients with diverse diagnoses and levels of awareness. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Time management Written communication Customer relations Intake documentation Goal attainment Program management Service coordination Facility maintenance
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
16
16
years of professional experience
Work History
ICWA Specialist
Ponca Tribe Of Nebraska
Lincoln, NE
05.2025 - Current
- Represented clients in negotiations, advocating for favorable outcomes while maintaining strong relationships.
- Collaborated with cross-functional teams to implement policy changes, driving organizational compliance initiatives.
- Attended court hearings as a representative of clients, advocating on their behalf for fair resolutions.
- Improved client satisfaction by providing comprehensive legal advice and representation in various cases.
- Managed case files efficiently, maintaining organization and accessibility for quick reference during proceedings.
- Collaborated with colleagues to develop strategies for challenging cases, leveraging collective expertise to achieve desired results.
- Increased client retention rate by proactively addressing concerns and consistently delivering exceptional service throughout the duration of each case.
- Acted as a liaison between clients and opposing counsel during negotiations or settlement discussions to facilitate productive dialogue toward resolution.
- Conducted thorough legal research for complex cases, resulting in more informed decision-making and positive outcomes.
- Built strong relationships with clients through consistent communication, empathy, and understanding of individual needs.
- Participated in community outreach initiatives by offering pro bono legal services to individuals and organizations in need.
- Successfully represented clients in mediation sessions by effectively presenting their positions and negotiating mutually acceptable terms.
- Maintained up-to-date knowledge of relevant laws and regulations to provide accurate counsel to clients at all times.
- Represented clients in court proceedings, hearings and arbitrations.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Studied Constitution, statutes and ordinances of quasi-judicial bodies to determine ramifications for cases.
- Analyzed legal documents and identified pertinent issues for clients.
- Prepared and filed pleadings, motions and other legal documents in court proceedings.
- Counseled clients on potential outcomes of legal matters.
- Drafted motions, petitions and waivers.
- Represented clients in court hearings and in negotiations with other parties.
- Interviewed witnesses and gathered public record research relevant to each case.
- Presented key evidence and exhibits during civil trials.
Officer
Lancaster County Youth Services
Lincoln, NE
01.2022 - Current
- Primary work functions include performing duties related to juvenile daily care within the housing units, facilitating groups, operating Central Control, conducting juvenile assessment, intake and release activities and transporting residents outside the facility.
- Guarded courthouses and grand jury rooms to provide security, enforce laws and maintain order.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Established effective communication channels among departments.
Treatment Technician
Alivation Health
Lincoln, NE
12.2020 - 03.2021
- Provide Transcranial Magnetic Stimulation by using magnetic pulses to stimulate parts of the brain associated with depression, OCD, and Anxiety
- Provide patients with the best care by being compassionate, therapeutic, and provide a healthy safe environment so they can experience a successful treatment.
Sub-Contractor
Love Community LLC
Lincoln, NE
07.2017 - 12.2020
- Document review
- Negotiated staff contracts by discussing and forming agreements on length of employment, pay rate, duties, housing, transportation and additional benefits
- Oversaw work and adherence to regulations by managing daily duties of staff and addressing problems directly to contain and correct issues
- Provided basic grooming and hygiene assistance to patients.
Sub-Contractor
Mosaic Community Services
Lincoln, NE
10.2015 - 07.2017
- Coached and trained employees on health and safety protocols and how to perform daily tasks with optimal efficiency
- Negotiated staff contracts by discussing and forming agreements on length of employment, pay rate, duties, housing, transportation and additional benefits
- Educated family members and caregivers on patient care instructions
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Built strong relationships with clients to deliver emotional support and companionship
- Evaluated client progress toward established annual and quarterly goals
- Remained alert to problems or health issues of clients and competently responded
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
Security Specialist
Lincoln regional Center
Lincoln, NE
08.2010 - 10.2017
- Performed guard duties by making judgment decisions within proper policy and procedures
- Monitored video surveillance feed and system alerts for suspicious activity
- Employed effective time management when dealing with coordination and accountability around personnel and security assets
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
- Maintained a strong sense of teamwork and executed programs by communicating with colleagues to ensure consistent security
- Maintained data management and storage systems to protect data from compromise
- Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Promoted social, emotional and physical health through diverse activities
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Documented vitals, behaviors and medications in client medical records
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Analyzed overall client performance and recommended the reassessment of specific plan goals
- Evaluated client progress toward established annual and quarterly goals
- Scheduled and accompanied clients to medical appointments
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Customer Service Representative
Nelnet Inc
Lincoln, NE
09.2012 - 08.2014
- Answered customer telephone calls promptly to avoid on-hold wait times
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Multidisciplinary Studies, Minor in Gerontology
University of Nebraska- Omaha
Omaha, NE12-2027
Associate - Associates in Art
Southeast Community College
Lincoln, NE06-2017
Associate - Applied Science
Iowa Western Community College
Council Bluffs, Iowa07-2012
Skills
- Team leadership
- Client services
- Activity organization
- People management
- Coaching
- Progress monitoring
- Employee development
- Correction action planning
- Supervisor skills
- Operational improvements
- Policy development
- Client needs assessment
- Staff management
- Morale improvement
- Customer service productivity
- Psychiatric care
- Patient support
- Infectious disease knowledge
- Health promotion and prevention
- Coping mechanisms development
- Personal skills development
- Emotional support delivery
- Social support delivery
- Behavioral support delivery
- Diagnoses understanding
- Awareness levels understanding
- Customer service
- Time management
- Trend tracking
- Problem troubleshooting
- Solution building
- Written communication skills
- Customer relations skills
- Intake documentation
- Goal attainment
- Program management
- Service coordination
- Facility maintenance
- Quality assurance
- Documentation management
- Analytical thinking
- Expert problem solving
- Customer relations
- Advanced communication
- Management collaboration
- Technical communication
- Proficient in [software]
- Root-cause analysis
- Quality assessment
- Emergency response
- Client representation
- Case preparation
- Family law
- Legal advisory
- Legal counseling
- Case interpretation
- Client counseling
- Attention to detail
- Problem-solving
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Reliability
Education and Training
true
Timeline
ICWA Specialist
Ponca Tribe Of Nebraska
05.2025 - Current
Officer
Lancaster County Youth Services
01.2022 - Current
Treatment Technician
Alivation Health
12.2020 - 03.2021
Sub-Contractor
Love Community LLC
07.2017 - 12.2020
Sub-Contractor
Mosaic Community Services
10.2015 - 07.2017
Customer Service Representative
Nelnet Inc
09.2012 - 08.2014
Security Specialist
Lincoln regional Center
08.2010 - 10.2017
Bachelor of Science - Multidisciplinary Studies, Minor in Gerontology
University of Nebraska- Omaha
Associate - Associates in Art
Southeast Community College
Associate - Applied Science
Iowa Western Community College