LYDIA MALONEY
Mooresville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Hospital Security Officer
Northside Public Safety
Lawrenceville, GA
01.2026 - Current
- Monitored and maintained safety and security of patients, hospital personnel, and visitors at large urban hospital, contributing to a secure environment.
- Conducted regular security patrols throughout hospital and grounds, reinforcing facility safety protocols.
- Alerted hospital personnel during emergencies and coordinated with local first responders, ensuring rapid response and safety for staff and visitors.
Telecommunicator
Mecklenburg County Sheriff's Department
Charlotte, NC
11.2022 - 05.2025
- Received, processed, and prioritized emergency and non-emergency calls, ensuring rapid and appropriate responses.
- Operate and monitor emergency communication systems to dispatch law enforcement personnel efficiently.
- Maintained clear and effective communication with officers, providing critical information in real-time.
- Utilized computer-aided dispatch systems to document incidents and track officer locations, enhancing situational awareness for responding units.
- Collaborated with local and state agencies during emergency response efforts, ensuring coordinated and effective support for public safety.
- Adhered to department protocols and procedures, maintaining compliance and contributing to overall public safety and operational integrity.
Telecommunicator
Johnson C. Smith University
Charlotte, NC
09.2020 - 11.2022
- Managed emergency and non-emergency communications, ensuring swift and effective responses to emergencies.
- Trained new dispatchers on telecommunications systems and emergency protocols, facilitating their readiness for high-pressure situations.
- Dispatched security personnel while maintaining detailed records of calls, incidents, and responses to ensure accurate reporting and accountability.
- Coordinated with law enforcement and campus departments to strengthen security operations and improve response times.
- Division of Criminal Information (DCI) certified in all three modules, specializing in law enforcement database management and secure information handling.
Security Officer
North State Security Group
Charlotte, NC
08.2019 - 09.2020
- Safeguarded lives and property of college members and visitors through proactive security enforcement.
- Enforced college policies and procedures while deterring criminal activities.
- Performed routine patrols of building interiors and exteriors, monitoring access points to secure premises.
- Trained and mentored security personnel on security monitoring systems to improve operational readiness.
- Coordinated communication operations to enable prompt responses and effective security measures.
Customer Service Representative
JFK Airport - Sodexo
New York, NY
12.2016 - 12.2018
- Resolved incoming calls and system-generated customer requests, ensuring prompt and accurate issue resolution for enhanced customer satisfaction.
- Followed standard operating procedures and utilized call triage scripts to deliver consistent and precise customer support, contributing to service reliability.
- Demonstrated empathy, critical thinking, and problem-solving skills to enhance service excellence and customer satisfaction.
- Collaborated with team members to promote teamwork and clear communication, driving continuous improvement in customer service processes.
Sales Associate
Walgreens Pharmacy
New York, NY
11.2012 - 05.2013
- Recommended products and resolved inquiries to enhance customer and patient satisfaction.
- Resolved customer concerns promptly to ensure positive and seamless experiences.
- Processed transactions at cash register, ensuring courteous and efficient checkout service.
Immigration Officer
Government of St. Kitts and Nevis Immigration Office
St. Kitts, WI
07.2001 - 03.2009
- Facilitated collaboration between local and governmental law enforcement agencies to enhance immigration enforcement efforts.
- Documented fraudulent activities and identified falsified immigration documents to support enforcement actions.
- Consulted with government agencies in public policy and issues relating to illegal immigration.
- Developed and produced detailed operational reports for management and staff to inform decisions on immigration processes.
Police Officer
The Royal St. Christopher and Nevis Police Force
St. Kitts, WI
10.1999 - 07.2001
- Facilitated collaboration between local and governmental law enforcement agencies, enhancing information sharing and operational coordination.
- Investigated and documented fraud and identification falsification cases, aiding in resolution and prevention.
- Advised government agencies on public policy and enforcement issues related to illegal immigration, informing strategic decisions.
- Prepared and submitted detailed reports on law enforcement activities for management and personnel.
Education
High School Diploma -
Sandy Point High School
St. Kitts, WISkills
- Proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Access control
- Emergency response
- Certified in multiple modules of the National Criminal Information Center – Division of Criminal Information (DCI) database
- Surveillance monitoring
Timeline
Hospital Security Officer
Northside Public Safety
01.2026 - Current
Telecommunicator
Mecklenburg County Sheriff's Department
11.2022 - 05.2025
Telecommunicator
Johnson C. Smith University
09.2020 - 11.2022
Security Officer
North State Security Group
08.2019 - 09.2020
Customer Service Representative
JFK Airport - Sodexo
12.2016 - 12.2018
Sales Associate
Walgreens Pharmacy
11.2012 - 05.2013
Immigration Officer
Government of St. Kitts and Nevis Immigration Office
07.2001 - 03.2009
Police Officer
The Royal St. Christopher and Nevis Police Force
10.1999 - 07.2001
High School Diploma -
Sandy Point High School