Lydia Marcum
Westland,MI
Summary
Proactive and detail-oriented, I excelled at Gus's World Famous Fried Chicken by enhancing guest experiences and resolving issues swiftly, showcasing exceptional customer service and problem-solving skills. My ability to analyze business functions and collaborate effectively led to improved service quality and efficiency, underscoring my strong work ethic and guest engagement capabilities.
Overview
1
1
Certification
Work History
Server/Cashier
Gus's World Famous Fried Chicken
05.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Arts - Communications And Media
University of Michigan
Ann Arbor, MI05-2027
High School Diploma -
John Glenn High School
Westland, MI05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Problem solving skills
- Analyzing behaviors and functions of a business
Certification
Certification of completion of a Brown Pre-College Program from Brown University.
Timeline
Server/Cashier
Gus's World Famous Fried Chicken
05.2024 - 08.2024
Certification of completion of a Brown Pre-College Program from Brown University.
Bachelor of Arts - Communications And Media
University of Michigan
High School Diploma -
John Glenn High School
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