Lydia Mauricio
Methuen,MA
Summary
Organized and motivated individual with strong time management and organizational skills. Seeking entry-level opportunities to enhance abilities and contribute to company growth. Dedicated and adaptable professional with a proactive attitude, quick learning ability, strong work ethic, and effective communication skills. Eager to support organizational goals and contribute to a dynamic team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Importer
Neolab - New England Orthodontic Lab
Andover, MA
01.2023 - Current
- Managed multiple tasks simultaneously while maintaining focus on quality results.
- Complied with HIPAA guidelines when handling confidential patient information.
- Verified the accuracy of prescription information with healthcare providers.
- Reported any incidents or accidents immediately to management staff.
- Maintained confidentiality of sensitive customer information at all times.
- Provided assistance in resolving customer complaints related to imported merchandise.
- Maintained an organized filing system for all import documents and records.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments and complaints.
Pharmacy Technician
Conlinspharmacy
Methuen, MA
11.2022 - 01.2023
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Customer Service Cashier
Best Buy Inc
Salem, NH
11.2018 - 01.2020
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Processed credit card transactions accurately and efficiently.
- Maintained accurate records of transactions using the point-of-sale system.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
Education
Associate of Applied Science - Criminal Justice
Northern Essex Community College
Haverhill, MA12-2023
Skills
- Strong attention to detail
- Punctual
- Active listener
- Active Learning
- Editing and proofreading
- Ethical
Certification
- Received certificate of completion of citizens police academy.
- Received registration of pharmacy tech.
- Completed course to get (LTC)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
While some of my actitites aren't extracurricular I have learned discipline, dedication, patience and learned the meaning of self growth. Some of my every day activities are going to the gym and reading books that contribute to my eager to grow every day as a person, mentally, spiritually, and physically.
References
References available upon request.
Timeline
Digital Importer
Neolab - New England Orthodontic Lab
01.2023 - Current
Pharmacy Technician
Conlinspharmacy
11.2022 - 01.2023
Customer Service Cashier
Best Buy Inc
11.2018 - 01.2020
Associate of Applied Science - Criminal Justice
Northern Essex Community College