Lotoya Kellier-Marshall
Covington,GA
Summary
Driven professional with a proven track record at Walmart, enhancing customer satisfaction through meticulous attention to detail and outstanding problem-solving skills. Specialized in digital shopping inquiries, inventory management, and personalized customer recommendations, achieving significant upselling success. Excelled in fostering teamwork and collaboration, mentoring junior team members for e-commerce excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Digital Shopper
Walmart
08.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
Retail Sales Associate
Carter's Distribution Center
05.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Dietary Aide
Cambridge Post-Acute Care Center
03.2021 - 10.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Dietary Aide
Tradition Health & Rehabilitation
02.2020 - 03.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
High School Diploma -
Merlene Ottey High School
Hanover, Jamaica06.1997
Skills
- Customer Service
- Attention to Detail
- Upbeat and Outgoing Attitude
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication
- Light Housekeeping
- Strong attention to detail
- Patience
- Order Fulfillment
Cooking and Cleaning
I love getting complements about my home being so clean and always smelling fresh. My co-workers always request that I cook for them. Cooking is something I take pride in doing.
Timeline
Digital Shopper
Walmart
08.2022 - Current
Retail Sales Associate
Carter's Distribution Center
05.2021 - 01.2022
Dietary Aide
Cambridge Post-Acute Care Center
03.2021 - 10.2021
Dietary Aide
Tradition Health & Rehabilitation
02.2020 - 03.2021
High School Diploma -
Merlene Ottey High School