Lydia McDonald
Smoothie King
Orlando,FL
1
Certification
5
years of professional experience
Results-driven Leader with hands-on experience in customer service, team leadership, and daily operations in fast-paced environments. Skilled in conflict resolution, maintaining operational efficiency, and fostering a positive, supportive team culture. Background in theater and event coordination has strengthened my ability to manage logistics, communicate effectively, and collaborate with diverse teams. A quick learner and adaptable team player who takes initiative, embraces new challenges, and is committed to making a positive impact in every workplace.
Work History
Shift Leader
1 Year 4 Months- Implemented efficient operational procedures to enhance customer satisfaction and speed of service.
- Supervised daily operations to ensure smooth workflow and high-quality service.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints promptly, ensuring a positive experience and repeat business.
Editor
2 Years 9 Months- Managed Key Club social media accounts to spread awareness about service opportunities
- Created an interactive environment for members through engaging content and activities
- Assisted with member communication to ensure effective spread of information
Leadership Team
3 Years 9 Months- Organized and managed logistics for district-wide theatre events, including the One Act Festival and District Thespian Festival
- Oversaw backstage operations and assisted with technical coordination during performances
- Led set-up and breakdown crews for school showcases, plays, and community events
- Represented the theatre department at school events, open houses, and magnet program auditions
Education
Associate of Science - Hospitality And Tourism Management
- Dean's List
- 3.9 GPA
Bachelor of Science - Hospitality And Tourism Management
High School Diploma
- Graduated May 2025
- GPA: 5.3 GPA
Skills
Teamwork and Collaboration
Event Coordination
Positive demeanor
Attention to detail
Conflict resolution
Dependable and responsible
Content Creation
Computer Skills
Certification
ServSafe Certified
Timeline
Shift Leader
Smoothie King
06.2025 - CurrentRead More
Editor
Key Club
08.2022 - 05.2025Read More
Leadership Team
Blake Theater
08.2021 - 05.2025Read More
Valencia College
Associate of Science from Hospitality And Tourism Management
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University of Central Florida
Bachelor of Science from Hospitality And Tourism Management
Read More
Blake High School
High School Diploma
Read More
ADDITIONAL
Valid Florida Drivers License