Lydia McLaughlin
Springfield
Summary
Dedicated worker and student seeking paraprofessional experience to support a career in special education. Proven track record of meeting organizational needs through consistent and organized practices. Strong ability to adapt to new challenges while maintaining high performance under pressure. Committed to making a meaningful impact on students' lives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Utility Clerk
Village Of Chatham
Chatham
10.2023 - Current
- Processed utility payments and maintained accurate customer account records.
- Assisted customers with inquiries and provided information on utility services.
- Checked and processed invoices for accuracy, ensuring all information was correct.
- Updated billing software with customer information and payment updates.
- Collaborated with team members to resolve customer service issues effectively.
- Welcomed customers at front desk and answered phone calls regarding utility bills.
- Trained new staff on clerical procedures and customer service standards.
Patient Care Technician
Memorial Hospital of Springfield
Springfield
01.2023 - 10.2023
- Assisted nursing staff in providing direct patient care and support.
- Provided direct patient care and assistance to healthcare team members.
- Monitored vital signs and reported changes to the healthcare team.
- Supported patients with daily living activities, ensuring comfort and dignity.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Transported patients safely within the hospital for various procedures.
- Documented patient information accurately in electronic health records.
- Maintained cleanliness and organization of patient rooms and equipment.
Education
High School Diploma -
Glenwood Highschool
Chatham, IL06-2022
Some College (No Degree) - Nursing
Lincoln Land Community College
Springfield, ILSome College (No Degree) - Early Childhood Education & Special Education
Grand Canyon University
Phoenix, AZ07-2026
Skills
- Paraprofessional Certificate
- Customer support
- Customer service
- Cash handling
- Data collection
- Problem resolution
- Employee onboarding
- Team collaboration
- Interpersonal communication
Certification
- Paraprofessional Certificate
Timeline
Utility Clerk
Village Of Chatham
10.2023 - Current
Patient Care Technician
Memorial Hospital of Springfield
01.2023 - 10.2023
High School Diploma -
Glenwood Highschool
Some College (No Degree) - Nursing
Lincoln Land Community College
Some College (No Degree) - Early Childhood Education & Special Education
Grand Canyon University