Lydia Moleros
Queens Village,NY
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Milwaukee Tool industry. Hardworking, disciplined and reliable manager with demonstrated record of success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Milwaukee Electric Tool Corporation
07.2019 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Involved in assisting on-boarding new hire
- Shipped daily orders to distributors
Administrative Assistant in the Tax Dept
Residio - ADI Aka Honeywell (6 Months Contract)
12.2018 - 07.2019
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Researched tax credit inquiries and rejected or approved credit
Administrative Associate to CEO
Woodcock Financial Management, LLC
06.2001 - 05.2018
- Maintained monthly cash flow and compared against budget
- Processed documentation regarding capital calls and distribution
- Provided administrative support as needed
- Maintained private equity database
- Ensured financial PDF's reports are met and distributed to clients
Education
Associate of Science - Marketing
Queensborough Community College
Bayside, NY09.1998
Skills
- MS Office Expertise
- Microsoft Dynamics AX
- Adonis Database
- Payment Processing
- Clerical Support
Certification
- Certified CPR and First Aid
- Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Coordinator
Milwaukee Electric Tool Corporation
07.2019 - 03.2021
Administrative Assistant in the Tax Dept
Residio - ADI Aka Honeywell (6 Months Contract)
12.2018 - 07.2019
Administrative Associate to CEO
Woodcock Financial Management, LLC
06.2001 - 05.2018
Associate of Science - Marketing
Queensborough Community College
- Certified CPR and First Aid
- Certified Notary Public
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