Overview
Work History
Education
Skills
Professional Summary
References
Timeline
Generic
Lydia Mulder

Lydia Mulder

Allendale Charter Township,MI

Overview

10
10
years of professional experience

Work History

Office Administrator and Event Coordinator

Cooper's Hawk Winery and Restaurant
Kentwood, MI
12.2021 - Current
  • Build and maintain working relationships with peers and team members.
  • Identify and support continuous improvement efforts with management team.
  • Work alongside company leadership to establish clear goals.
  • Build relationships with venders.
  • Monitor payments due and promptly contact venders.
  • Handle customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Maintain impeccable office organization to support efficiency, professionalism and performance objectives.
  • Code and enter daily invoices with in-house software.
  • Train and mentor administrative staff members in daily task.
  • Uphold high standards of productivity and quality in operations.
  • Balance and reconcile safe contents daily.
  • Use judgment and initiative in handling confidential matters and requests.
  • Implement and maintain company protocols to facilitate smooth daily activities.
  • Filter emails based on importance and escalate priority issues to leadership.
  • Planning, executing and managing events
  • Adapt at overseeing assistances.

Manager

Biggby Coffee
Allendale Charter Township, MI
01.2019 - 08.2021
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed Weekly sales reports and analyzed metrics to identify trends.
  • Balanced daily cash deposits
  • Assist with Organizing donations
  • Place weekly orders to fulfill needs of the store while staying in budget
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Assistant Manager

Biggby Coffee
Allendale Charter Township, MI
05.2016 - 12.2019

Shift Leader

Biggby Coffee
Allendale Charter Township, MI
02.2015 - 05.2016

Barista

Biggby Coffee
Allendale Charter Township, MI
11.2014 - 02.2015

Education

Bachelor of Arts - Anthropology

Grand Valley State University
Allendale, MI
04.2017

Skills

  • Leadership
  • Management
  • Innovated
  • Effective communication
  • Empathy
  • Organized
  • Knowledge of customer service
  • Experience in working in small and large groups
  • Hire and train team members
  • Onboarding team members
  • Employee Reviews
  • Instill leadership within team members
  • Passionate
  • Dedicated
  • Critical thinking
  • Problem solving
  • Flexible
  • Reliable
  • Proficient in Microsoft Word
  • Forecasting
  • Enhanced community outreach
  • Budget control
  • Invoicing
  • Reconciling statement
  • Banking operations

Professional Summary

Dynamic and organized Office Administrator and Event  Coordinator with experience in planning, executing, and managing events of varying scales. Proven leadership abilities combined with strong office management skills, adept at overseeing teams and ensuring seamless operations. Passionate about creating memorable experiences and fostering client relationships.

References

  

Garrick Burkhardt: General Manager

Cooper's Hawk Winery and Restaurant 

(281) 299-6533

Jason Tholen: General Manager

Cooper’s Hawk Winery and Restaurant 

(708)5436206

Heather Sturdavant: Store Support Specialist 

Biggby Coffee

(616)206-8425

Sammy Morgan: Assistant Manager

Biggby Coffee

smorgan36137@gmail.com

(616) 279-4448

Timeline

Office Administrator and Event Coordinator

Cooper's Hawk Winery and Restaurant
12.2021 - Current

Manager

Biggby Coffee
01.2019 - 08.2021

Assistant Manager

Biggby Coffee
05.2016 - 12.2019

Shift Leader

Biggby Coffee
02.2015 - 05.2016

Barista

Biggby Coffee
11.2014 - 02.2015

Bachelor of Arts - Anthropology

Grand Valley State University

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Lydia Mulder