Lydia Risso
New Port Richey,USA
Summary
Accounts Receivable Specialist with 8+ years of experience as Healthcare professional with extensive experience in medical claims processing and resolution. Proven track record of efficiently handling claims, resolving discrepancies, and maintaining compliance. Known for strong team collaboration, adaptability, and commitment to achieving results.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Specialist-remote
The Eye Institute Of West Florida
06.2021 - Current
- Negotiated payment arrangements with delinquent account holders, ultimately reducing bad debt write-offs for the organization.
- Ensure patient accounts are current, reducing outstanding balances through diligent follow-ups
- Manage patient accounts, ensuring timely collections and accurate documentation
- Analyze credit balances, initiate refunds, and maintain low bad debt ratios
- Meticulously update patient information and manage collections portal
- Reconcile EOBs with credit balances to maintain financial accuracy
- Develop effective strategies to keep bad debt numbers in good standing with corporate
- Communicated payer coverage changes to keep the team updated on guidelines
- Processed all correspondence, maintaining organized records and enhancing team efficiency
- Ensured accurate documentation of patient information and invoices, improving data integrity
- Enhanced revenue collection by diligently monitoring outstanding accounts and initiating timely followups.
- Resolved customer billing disputes, reducing outstanding accounts by 20%
- Adhered to HIPAA guidelines, maintaining confidentiality and trust with customers
Patient Account Coordinator 3
Lincare Inc
05.2019 - 05.2021
- Stayed current with industry regulations and changes, ensuring compliance in all aspects of patient account coordination.
- Reduced errors in claim submissions, ensuring thorough verification of patient information and coverage details.
- Analyzed trends in billing discrepancies to identify opportunities for process improvements that would reduce costly errors and increase revenue recovery efforts.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Ensured timely resolution of claims by contacting payers for status, reducing delays and denials
- Submitted claims promptly per payer requirements, minimizing processing delays
- Filed and appealed claims with appropriate documentation, achieving higher approval rates
Customer Service Representative/Data Entry
Audit Systems Inc.
02.2016 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collect on outstanding balances, efficiently entered updated information into customer portals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
Empereon Marketing LLC
03.2013 - 01.2016
- Processed and logged customer payment with keen attention to detail and accuracy
- Updated customer account information and answered customer inquiries
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Education
Associate of Science Degree - Health Information Technology
Ultimate Medical Academy
05.2018
Skills
- 10-key Data Entry
- MS Excel
- MS Word
- MS PowerPoint
- Typing Speed
- Medical Terminology
- Electronic Health Records
- HIPAA Compliance
- Quality Assurance
- Reimbursement
- Critical Thinking
- Accuracy and Precision
- Claims
- Claims review
- Data entry proficiency
- Payments posting
- Attention to Detail
Timeline
Accounts Receivable Specialist-remote
The Eye Institute Of West Florida
06.2021 - Current
Patient Account Coordinator 3
Lincare Inc
05.2019 - 05.2021
Customer Service Representative/Data Entry
Audit Systems Inc.
02.2016 - 04.2019
Data Entry Clerk
Empereon Marketing LLC
03.2013 - 01.2016
Associate of Science Degree - Health Information Technology
Ultimate Medical Academy