Lydia Murphy
'Ewa Beach,HI
Summary
Dedicated banking professional with expertise in customer service, relationship building, and operational efficiency. Proven ability to manage high-volume transactions while ensuring compliance and enhancing client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Universal Banker
Berkshire Bank
Wakefield, Rhode Island
11.2024 - 05.2025
- Provided daily customer service and helped clients reach financial goals through tailored banking solutions.
- Built strong client relationships and promoted products such as money markets and CDs.
- Handled cash transactions, balanced drawers, and ensured policy compliance. Multitasked using Excel, Microsoft Office, Salesforce, and Teller Insight to manage accounts and operations efficiently.
Senior Hostess
Bohlsen Restaurant Group
Huntington, NY
05.2021 - 01.2024
- Led a team of 10+ hostesses in a high-volume restaurant, serving up to 700 guests nightly.
- Oversaw guest seating across 100+ tables, ensuring a smooth flow and exceptional first and last impressions.
- Coordinated closely with floor managers to make real-time decisions during peak hours.
- Handled high call volumes, managed reservations, and maintained clear communication under pressure.
Education
Bachelor of Science - Accounting
University of Rhode Island
Kingston, RI12-2024
Skills
- Quickbooks
- Salesforce
- Verafin
- ADP
- Microsoft Excel
- Teller Insight
- Microsoft Office
Certification
- Microsoft Office Specialist: Excel Certification - May 2024
- Certification of Completion: Hubro Business Simulation- July 2024
- Seal of Biliteracy: Italian - June 2020
Languages
Italian
Full Professional
Timeline
Universal Banker
Berkshire Bank
11.2024 - 05.2025
Senior Hostess
Bohlsen Restaurant Group
05.2021 - 01.2024
Bachelor of Science - Accounting
University of Rhode Island
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