Lydia Negron
Crystal Lake,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Air Freight Manager
Crane Worldwide Logistics
04.2018 - Current
- Manage and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily key performance indicators and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Air Import Agent
AIT Worldwide Logistics
01.2018 - 04.2018
- Handled time-sensitive cargo shipments expertly, ensuring priority delivery to meet critical deadlines for clients.
- Negotiated competitive freight rates with airlines and carriers, maximizing profitability while maintaining service quality standards.
- Improved data accuracy by implementing a thorough system of checks during the documentation process.
- Coordinated with overseas partners for seamless handling of air import shipments and prompt delivery to clients.
- Enhanced operational efficiency by proactively identifying potential bottlenecks and implementing appropriate solutions.
- Developed long-lasting relationships with key industry contacts in order to stay informed about market trends and emerging business opportunities.
- Maintained comprehensive knowledge of international trade regulations to ensure full compliance for all import transactions.
- Tracked shipment progress diligently, updating clients on any changes or potential delays in a timely manner.
- Calculated duty and taxes accurately for each import shipment, avoiding discrepancies and potential fines from regulatory authorities.
Air Export Agent
CEVA Logistics
05.2015 - 01.2018
- Maintained compliance with industry regulations through diligent record keeping and adherence to established protocols.
- Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
- Managed complex export projects from inception to completion, ensuring seamless execution of all tasks involved.
- Expedited urgent shipments through effective coordination with carriers and customs officials, reducing transit times significantly.
- Liaised effectively between clients, carriers, customs personnel, and other relevant parties throughout the shipment process.
- Enhanced customer satisfaction with timely and accurate shipment updates, providing exceptional service.
Education
Diploma -
Hoffman Estates High School
Hoffman Estates01.2009
Skills
- Transportation Planning
- Team training and development
- Customer Service
- Critical Thinking
- Team Collaboration
- Logistics Analysis
- Data Entry
- Staff Management
- Mentoring and training
- Operations Control
Timeline
Air Freight Manager
Crane Worldwide Logistics
04.2018 - Current
Air Import Agent
AIT Worldwide Logistics
01.2018 - 04.2018
Air Export Agent
CEVA Logistics
05.2015 - 01.2018
Diploma -
Hoffman Estates High School