Lydia O'Connor
Summary
Experienced Assistant Manager with expertise in retail operations, project management, and sales strategy. Skilled in leading high-performing teams, exceeding sales goal, and implementing customer-focused service strategies to drive satisfaction and business growth.
Overview
7
7
years of professional experience
Work History
Coffee Barista
Pete's Fresh Market
04.2025 - Current
- Prepared high-quality espresso beverages in accordance with customer preferences.
- Assisted customers with menu selections, providing knowledgeable recommendations and enhancing their experience.
- Operated coffee brewing equipment effectively, ensuring optimal flavor extraction and product consistency.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Processed orders and maintained accurate records in customer management system.
- Adapted quickly to new product information and changes in company policies.
Assistant Manager
Starbucks
02.2023 - 04.2025
- Managed daily operations to ensure smooth workflow and service quality
- Supported team in achieving operational goals through effective communication and collaboration.
- Coordinated scheduling and task assignments for staff to optimize productivity.
- Improved customer satisfaction by addressing and resolving complaints while maintaining a level of professionalism.
Package Handler Trainer
FedEx
01.2021 - 02.2023
- Trained new hires on safety protocols and operational procedures
- Oversaw daily package handling workflows, ensuring compliance with established standards
- Developed training materials to enhance team performance and efficiency
- Conducted regular assessments to evaluate trainee progress and identify areas for improvement
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
Customer Service Representative
Jacks Oil Change and Car Wash
01.2019 - 03.2020
- Assisted in administrative duties for team, including updating customers on their monthly car wash club bills, making phone calls, copies, and filing documents.
- Greeted visitors and customers and provided friendly conversations and assistance when needed.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Joliet West
Joliet, IL05-2020
Skills
- Product knowledge
- Project Management
- Critical thinking
- Task delegation
- Customer rapport
- Sales Strategies
Timeline
Coffee Barista
Pete's Fresh Market
04.2025 - Current
Assistant Manager
Starbucks
02.2023 - 04.2025
Package Handler Trainer
FedEx
01.2021 - 02.2023
Customer Service Representative
Jacks Oil Change and Car Wash
01.2019 - 03.2020
High School Diploma -
Joliet West
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